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Systems Technician

Systems Technician

Job Description

Systems Technician (ST’s) will be primarily responsible for troubleshooting end user hosting environments.  This position will require a broad knowledge of server hardware and software, virtualization technologies, and advanced knowledge of Internet and networking technologies, as well as full knowledge of all services that Hosting offers to its customers. The ST will also need to be able to learn new software in order to assist clients as needed. They will demonstrate the best in terms of troubleshooting and documenting issues.

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  • Have a customer centric and positive attitude towards customer issues
  • Learn quickly on the job using all resources available, including but not limited to online resources and coworkers
  • Apply sound troubleshooting methodology to any issue, even ones that are new
  • Act as a customer advocate
  • Collect and understand the customer’s end goals beyond the scope of “break/fix' support
  • Work closely with internal teams on customer impacting issues and escalate when appropriate
  • Serve as a liaison for colocation customers assigned to their support group
  • Complete software upgrades
  • Assist in creating technical solutions for hosting clients such as upgrade and migration plans
  • Work with other staff members to effectively and efficiently solve client issues
  • Develop professional relationships with our product partners and understand their escalation procedures
  • Assist in other tasks as assigned
  • Work with other departments as needed
  • Work on internal projects and development as needed
  • Must deliver an exceptional customer experience every day

Job Requirements

Qualifications / Required Skills:
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Strong organizational skills
  • Intermediate of Internet and networking technologies
  • A strong troubleshooting methodology
  • Exposure to programing languages such as .NET, PHP, Cold Fusion, Java
  • Experience with MSSQL, MySQL
  • Experience with Linux and Windows Operating systems
  • Experience with email programs such as MS Exchange and client programs such as Outlook
  • Knowledge of frameworks such as Drupal, WordPress, Ruby on Rails, Community Server, dotnetnuke, phpnuke
  • Knowledge of virtual environments such as VMware
  • Beginner to intermediate Windows and Linux web server administration
  • Beginner to intermediate firewall administration and troubleshooting
  • Excellent customer service focus
  • Ability to work independently or as a team to approach problems creatively and resolve them in an effective and timely manner
  • Must successfully complete probationary period and all training deemed required based on previous experience and management skills assessment. is an Equal Employment Opportunity  / Affirmative Action Employer (EEO/AA) All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, marital status, sexual orientation, gender identity, age, physical or mental disability, covered veteran status and any other characteristics protected under federal, state or local law. Women and minorities are encouraged to apply.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Internet - ECommerce
Required Travel Not Specified
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Systems Technician

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