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Field Service Manager

Field Service Manager

Job Description


The Manager of Other OEM Maintenance Services is responsible for management of Other OEM (OOEM) Steam Turbine and Generator fleet maintenance activities including such essential matters as safety, planning, budgeting, scheduling, procurement, contracting, and execution. Coordinates outage scope development with client personnel to minimize the impact of outage activities on plant availability. This position will manage the project related activities of Construction and Field Service (C&FS) Department resources and outside resources, as required, in support of planned and emergency maintenance outages for OOEM projects. The Manager will ensure effective, prudent outage resource and cost management, legal compliance with Federal and State regulations, and completion of scheduled outages in a standardized manner, which promotes the Safety, Quality, Schedule, Productivity and Financial Goals established by the Company.
This position will be responsible for the direct personnel management and overall leadership of the Site Technicians including Generator and Turbine Specialists and Generator and Turbine Technicians. This position will also have overall responsibility for the Company’s field tooling assets. Administrative and technical responsibility for the group, are the primary elements of this position. The job will require working with subordinate supervision, technicians, shop personnel, other Shop Operations groups, Engineering and Project Management in the execution of customer projects. Work will include participation in the overall project process in all phases of project bidding and execution. This position will also represent service capabilities to customers in support of Marketing and Sales activities, as needed.


• Works closely with Sales Managers, Project Management to develop opportunities for TIC OOEM maintenance services.
• Works with Toshiba Engineering to develop and introduce maintenance best practices and technological improvements.
• Manage all aspects of the OOEM Maintenance Services Department including employee and equipment safety, work practice management, quality, productivity, procurement, planning, scheduling, hiring and development, employee relations and budgeting.
• Ensure the complete and accurate implementation of engineered processes in a field/ site setting
• Participate in industry conferences and organizations such as EPRI, Power Gen, Building trade labor forums, etc. as required.
• Identify methods and processes that improve maintenance response and work within the fleet to affect improvements.
• Directs the development of estimates, specifications and maintenance/work packages detailing work scope and resource requirements for outage projects.
• Develops necessary performance plan and budgets to provide for adequate funding and staffing to achieve the Company’s goals and objectives with respect to maintenance services.
• Responsible for site P&L of OOEM Maintenance Services Department projects.
• Establishes cost control and review measures to monitor outage performance and verify expenditures are prudent and within budget.
• Establish qualification standards for internal, casual and contract personnel
• Develop tooling resources coincident with department growth plan
• Develop human resources coincident with department growth plan
• Approves/recommends the approval of construction contracts, contract changes, and any cost variance with the original budget.
• Continuously identify and refine the proposal process to minimize quote cycle time.
• Enforce order booking requirements and drive improvements in the contract turnover process to ensure proper control.


Job Requirements


• 10 years experience in field service operations with experience in power generation equipment maintenance and service.
• Strong initiative and self motivation
• Experience in managing a team.
• Solid judgment skills.
• Strong analytical skills to prioritize work and troubleshoot issues efficiently
• Advanced level of planning and organizational skills.
• Above average verbal and written communications skills, including: directing personnel, report writing, communication with all levels of employees both internal and external.
• Experience in effective procedure and process execution.
• Experience with the use and application of ERP systems.
• Basic understanding of electrical test equipment
• Proficient in Microsoft Office (Word, Excel, and Power Point) and knowledge of document management concepts and computer based document management systems is needed. Familiarity with Microsoft Project highly desired.


Bachelor degree in engineering preferred.
Applicable work experience will be considered in lieu of a degree with direct experience in manufacture or service management of power generating equipment.

Steam Turbine Generator OEM technical training or equivalent


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel and reach with hands and arms.


The majority of this job is performed in an office environment however regular interaction with the shop and field may expose the employee to the following:
•While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals.
•The employee is occasionally exposed to work in high, precarious places, and risk of shock.
•The employee is occasionally exposed to extreme heat, extreme cold and wet, humid conditions.
•The employee is occasionally exposed to construction hazards such as falling objects and unsafe temporary structures when visiting customer sites.
•The noise level in the work environment is occasionally loud.

Job Snapshot

Employment Type Full-Time
Job Type Engineering
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Manufacturing, Industrial, Semiconductor
Required Travel Not Specified
Job ID 1467
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Field Service Manager

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