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Support Analyst / Open Source Support

Support Analyst / Open Source Support

Job Description

IDR is hiring for an excellent Support Engineer for an opportunity in Nashville, TN. Join an industry leader with cutting edge technology and plenty of opportunity for growth! This is an exciting opportunity with the chance to work with cutting edge Big Data and Open Source Technologies.

Support Engineer/Support Analyst Overview:
  • Assist with client integrations and on-going client support
  • Respond to and resolve incidents as internal and external clients report them. 
  • Engage with technical resources to resolve incidents
  • Track and maintain incidents/tickets to ensure service level agreements are met within the ITIL based management system
  • Support Command Center operations including creating and maintaining support documentation, building automation scripts, and other operations development needs
  • Participate in communication/negotiations with vendors to ensure support requirements are met in the most cost effective manner
  • Monitor operational systems to ensure compliance with companies SLA’s






    Job Requirements

    Support Engineer/Support Analyst Required Skills:
    • 2+ years of professional technical support experience
    • Must be comfortable troubleshooting Linux servers and related technologies
    • Must be strong with databases such as MySQL, SQL Server, and/or PostgreSQL
    • Understanding of FTP and data transfer is highly desired
    • Any development background in Python, Java, C++, and/or JavaScript is a huge plus

    Benefits: Health , Dental, Vision, Life, and much more! 

    Please email your updated resume to thowell@idr-inc.com if interested!


    Job Snapshot

    Base Pay $50,000.00 - $70,000.00 /Year
    Employment Type Full-Time
    Job Type Information Technology
    Education Not Specified
    Experience Not Specified
    Manages Others Not Specified
    Industry Computer Software
    Required Travel Not Specified
    Job ID SG-JHT1N65W1TWY0JC4BR5
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    Support Analyst / Open Source Support


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