Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.
As an Apple Technical Support Advisor, you’re the resident expert and coach for many of our popular products. You’re enthralled by the way things work and have the ability to install, maintain and troubleshoot hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues and comfortably navigate a Mac environment. You’re not only able to help fix technical issues, but also provide an incredible customer experience—all from your own home.
•Professional troubleshooting experience (prefer at least 2 years)
•Proven technical ability in solving problems with both hardware and software
•Technical degree(s) and/or certification(s) highly preferred
•Experience working in a client support role
•Excellent verbal and written communication skills
•Ability to effectively prioritize workloads; time management a must
•Discipline to work remotely from home
•Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
•Flexibility to work between the hours of 5:00am CT and 11:30pm CT including weekends Ability to be flexible with the amount of hours of work depending on business needs Successful completion of a pre-employment assessment and criminal background check Successful completion of initial training
•Quiet workspace, ergonomic chair and desk
•High-speed Internet service (2Mbps download, 384Kbps up or better) from a reliable provider A dedicated telephone landline from a reliable carrier
•Minimum typing speed of 35 wpm
Apple Technical Support Advisors support many of our popular products, such as the iPhone, iPad, MacBook and iMac. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs—and remind them that behind our great products are amazing people!
This position comes with competitive pay, great benefits, participation in our company stock plan, and dedicated resources to support your ongoing growth and development.
You will be required to complete a questionnaire for this position. The information you provide will be considered in addition to your application for this role.
To learn more about opportunities with AppleCare, visit http://www.apple.com/jobs/us/ aha.html
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.