Skip navigation
Full Time Telephonic Interviewer
Advertisement
 

Full Time Telephonic Interviewer

Job Description

It's the new age of independence. And it's changing the way we live.
BE PART OF IT.

UNIVITA is dedicated to helping people live and age with independence.  By providing a single place to find and manage resources which support independent living, UNIVITA makes it easier to access care and to age safely at home.

This is your opportunity to join an innovative company with a culture that promotes compassion, trust and accountability.

ABOUT THIS OPPORTUNITY  In this position, you will perform the essential role of conducting telephonic interviews for clients who have applied for insurance.  This position reports to the Underwriting Services Telephonic Interviewer Supervisor. 

Location: Work From Home (WFH) opportunity (must live in or near Minnesota)

Schedule

  • - Full-time afternoon and evening position
  • - Work schedule can be Mondays through Fridays (between 1:30 p.m. to 10:30 p.m.) and Saturdays (between 8:00 am to 5:00 pm)
  • - Scheduled work shift is 40 hours per week
  • - Travel: Rarely (see responsibilities below)

Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line (these expenses are reimbursable by the company).

Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:

  • o COMPUTER - SOFTWARE & HARDWARE:
    • § Operating systems
    • Windows XP SP2 or higher, Windows Vista, Windows 7
    • § Internet Explorer 7 or 8 web browser
    • § Minimum Computer Hardware Requirements
    • 1.0 GHz
    • 512mb ram
    • 100mb of free hard drive space
    • § Monitor Requirements
    • 1680 x 1050 Resolution
    • 20 inch or larger monitor is recommended
    • § Internet connectivity (cable modem, DSL) with a minimum of 1.5mb connection
    • § Client Anti-Virus and Spyware protection
  • o PHONE & HEADSET:
    • § Analog or Digital phone line
    • § Phone that has headset connection capabilities

RESPONSIBILITIES

  • Conduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.
  • Receive calls from Customer Service area to complete telephone interviews with long term care applicants as they call the company.
  • When necessary, tactfully refocus applicants who wander off the subject.
  • Give concise, accurate documentation on client's health history.
  • Maintain quality and productivity with all tasks.
  • Complete all interviews in a timely manner, according to department guidelines.
  • Determine follow-up questions needed for a thorough assessment.
  • Identify and document health issue flags for underwriters.
  • Likely required to attend in-office meetings an average of four hours per month. Travel is at employee's own expense.
  • Must attend a five day, in-office training session at the beginning of employment in Eden Prairie / Woodbury

Job Requirements

  • High School Diploma or equivalent GED
  • 1+ years of administrative or customer service experience required
  • 1+ years of telephonic experience required
  • Must type at least 40 words per minute
  • Ability to navigate and operate through computer programs and is proficient with MS Excel and Outlook
  • Ability to complete health interviews in a quiet, professional environment without interruptions and/or distractions
  • Excellent interpersonal skills, including:
  • o Building a trusting, friendly relationship quickly,
  • o Communicating effectively and handling demanding people over the phone,
  • o Maintaining confidentiality as appropriate and a professional demeanor,
  • o Demonstrated team player, problem solver and decision maker
  • Ability to identify health issue flags for Underwriters
  • Ability to determine follow-up questions needed for a thorough assessment

  • Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line (these expenses are reimbursable by the company).
  • Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:
    • COMPUTER - SOFTWARE & HARDWARE:
      • Operating systems
      • Windows XP SP2 or higher, Windows Vista, Windows 7
      • Internet Explorer 7or 8 web browser
      • Minimum Computer Hardware Requirements
      • 1.0 GHz
      • 512mb ram
      • 100mb of free hard drive space
      • Monitor Requirements
      • 1680 x 1050 Resolution
      • 20 inch or larger monitor is recommended
      • Internet connectivity (cable modem, DSL) with a minimum of 1.5mb connection
      • Client Anti-Virus and Spyware protection
    •  PHONE & HEADSET:
      •  Analog or Digital phone line
      • Phone that has headset connection capabilities

Univita offers a competitive and complete benefits package.

TO LEARN MORE ABOUT US visit univitahealth.com (EOE/AAE m/f/d/v)

Job Snapshot

Employment Type Part-Time
Job Type Admin - Clerical
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries, Telecommunications
Required Travel Not Specified
Job ID 2619
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Full Time Telephonic Interviewer


Enter notes about this job:

Cancel