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Helpdesk Analyst

Helpdesk Analyst

Job Description

    This Helpdesk Analyst will be the first point of contact for internal corporate IT support calls. They will be supporting 50,000 users nationwide and 10,000 desktops/laptops. They will be working on a team of 35-40, taking 28-45 tickets per day. This will be 100 percent remote support, but each ticket will be a mixture of Chat, Phone, and Self-Service
  • so the person must be able to multitask between each within the Cisco Call Manager.

Job Requirements

  • 2+ years Helpdesk
  • Remote troubleshooting
  • Corporate environment
  • Windows XP
  • MDM (Mobile Device Management) - iPad, iPhone, Blackberries, Androids, etc.

  • IT education
  • Live chat experience
  • Government/Military, Cerner, DST, Centurylink (lead)
  • Cisco Call Manager

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Customer Service
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID KCM-095473
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Helpdesk Analyst

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