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Office Assistant/Field Coordinator

Office Assistant/Field Coordinator

Job Description

Unum is a company of people serving people.  As one of the world’s leading employee benefits providers and a Fortune 250 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury.
Headquartered in Chattanooga Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California with 35 field offices nationwide.

General Summary
The Field Coordinator provides a broad range of technical and administrative support for the Field Office. This role will assist with the day to day operations of the office, management and client management team. The Field Coordinator must possess strong organizational skills, and be highly motivated with the ability to work well independently. As well as strong organizational skills and ability to manage priorities/project to meet deadlines and ensure attention to detail.
Principal Duties and Accountabilities
Office Operations Support
  • Responsible for day to day operational tasks that are key to maintaining the working order of the office.
    • Tasks range from managing incoming correspondence via phone, email, postal mail to maintaining supply levels, processing facilities requests, and maintaining office cleanliness.
  • Handles system updates to customer/broker databases, run reports, and complete various data entry duties to support overall sales, inforce management and marketing activities.
Management Support
  • Provides a broad range of administrative support activities for the office management team.
    • Creates presentations, memos, letters, manuals, agendas, and other correspondence on behalf of the management team.
    • Support expense management needs, analyzing monthly spending, submitting check requests and expense reimbursement reports.
    • Coordinate meetings, teleconferences, travel arrangements, organize broker/client events and create/compile meeting materials.
    • Gathers, compiles and/or develops various operating reports, routine and adhoc, for sales, service.
Client Management Team Support
  • Provides administrative support to the Client Management Team
    • Faxing, filing, coordination of printing requests, typing, travel arrangements and itineraries, expense reports
  • Prioritize and negotiate scheduling and timing for appointments
  • Schedule meetings, secure room and room equipment, organize and/or develop meeting materials and pre-work.
  • Provides a high level of timely and accurate customer service for customers and brokers that could include, but is not limited to:
    • General customer service support to internal and external partners
    • Request claim trend analysis exhibits
    • Financial GPC Processing
    • Prepare/request renewal information or presentation to customers
    • Handle inquiries regarding tax reporting information
    • Track and follow up on employee level information on new cases or re-enrollment
    • Prepare mailers and create handouts and other enrollment material, assist in coordination of enrollment meetings through dispatch and enrollment kit requests
    • Respond to general inquiries from customers/brokers
    • Broker of record change requests

Job Requirements

  • High School diploma required, Associates or Bachelors degree strongly preferred
  • A minimum of three to five years experience in an administrative role preferred Excellent communication skills, both written and oral
  • Ability to show discretion in handling confidential and sensitive information
  • Ability to work with varying levels of management; excellent relationship management skills
  • Ability to set priorities, meet deadlines and manage projects
  • Strong organization skills Proficient in Microsoft Office – Word, PowerPoint, Excel
  • Strong technical aptitude – ability to utilize and leverage technology and systems
  • Excellent customer service skills and focus
  • Works well in an energized team environment; strong partnership skills
  • Highly motivated and proactive, with the ability to work well independently
  • Good judgment; problem solving skills; takes initiative
Unum offers world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum provides equal employment and advancement opportunities for all employees regardless of a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.


Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical
Education Not Specified
Experience Not Specified
Manages Others No
Industry Insurance
Required Travel None
Job ID 738029
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Office Assistant/Field Coordinator

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