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Operations Manager Retail - Chicago O'Hare Int'l Airport

Operations Manager Retail - Chicago O'Hare Int'l Airport

Job Description

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Job Summary:


Responsible for managing the Dufry shops within an operation, consistent with the short and long term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible.

Job Responsibilities:
Customers

Promote quality of customer service among staff through training and by acting as a positive role model
Create “seamless customer service” by making every effort to find merchandise for customers even if an item is not in stock

People

Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff
Maintain staff levels that allow for the best possible customer service
Execute performance evaluations and goal assessments
Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
Provide an “open door” policy where employees are free to express their concerns and feelings without fear of retribution or ill will
Hold weekly staff meetings and submit notes to Area Retail Manager

Operations

Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
Work with other departments on developing plans, and implement them
Ensure that the store is in compliance with all Airport, State and Federal employment laws
Monitor a loss prevention program to protect the company’s inventory and assets

Finance

In conjunction with the Area Retail Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
Review the store’s progress on a monthly basis with the Area Retail Manager

Job Requirements

Strong leadership skills demonstrated ability to build effective teams and motivate employees
Knowledge of effective merchandise presentation standards
Understanding of basic retail concepts
Good problem solving skills
Fluent English and additional languages as applicable for operation

Education and Experience:

5 years of retail experience with at least 3 years of experience in a management / supervisory role

Job Snapshot

Employment Type Full-Time
Job Type Retail
Education Not Specified
Experience At least 5 year(s)
Manages Others Not Specified
Industry Retail, Food
Required Travel Not Specified
Job ID US-Hudson3260
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Operations Manager Retail - Chicago O'Hare Int'l Airport


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