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Part-Time Support Technician

Part-Time Support Technician

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Job Description

Role: We are in need of a Part-Time Support Technician for a 3-6 Month+ opportunity located in Minnetonka MN. This position will be 3 days a week 8 hours a day for a long period of time so the person chosen will likely be an Independent Consultant with a flexible schedule that can work 8:30AM-5:30PM 3 days a week. The technician in this position requires moderate supervision; plans, evaluates and supports infrastructure. As an IT specialist provides resolution for advanced systems problems. Actively participates in global projects supporting the infrastructure implementation. Leads multi-location projects where requested by the Manager.KEY RESPONSIBILITIES

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Performs first and second level support activities, including but not limited to the following:


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Telephone and in-person support to clients


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Support training room facility


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Receives and accommodates notebook requests according to Policy and procedures, tracks notebook distribution, allocation and timely returns from repair depot


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Ability to perform advanced computer troubleshooting and machine rebuilds


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Responsible for tracking and security of fixed assets; asset tagging, random and annual inventory, EMR (equipment master record) updates in database


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Troubleshoot complex printer, server and network issues


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Perform Account Representative Role meeting with Line of Business assistants and leaders. Gathers data and works towards resolution


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Adheres to standard client’s EUS policies, escalates issues appropriately, and utilizes tools provided for issue tracking and change management


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Leads multi-location projects, acts as a resource for other regional projects


Qualifications:

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Must pass a criminal and drug background check before starting


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2-3 years experience working in the IT Field


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Advanced knowledge of computers (PC and MAC)


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Advanced knowledge of Servers, PBX, Networks


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Advanced understanding of office software applications in a Windows environment (e.g. MS Word, Excel, PowerPoint)


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Knowledge of computer security products


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Results oriented with ability to meet deadlines Must have excellent communication and customer services skills.

Thank You,
Troy Hawkins | Smartsource Staffing | Sr. Technical Recruiter
[Click Here to Email Your Resumé] | 404-592-5134

Job Requirements

 

Job Snapshot

Base Pay $22.00 - $23.00 /Hour
Employment Type Contractor
Job Type Information Technology
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11513-1
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Part-Time Support Technician


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