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Senior Systems Engineer

Senior Systems Engineer

Job Description

Smart Source is looking for a Senior Systems Engineer resource for the following opportunity.

Location: Bloomingdale, IL

Salary: Based on experience

Employment Type: Full-Time-Direct Hire

Job Details:



GENERAL PURPOSE

Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of internal and external customer environments; including network connectivity and utilization, Windows server administration,

virtualization, performance tuning, backup and restore. Identifies, researches, and resolves technical

problems. Maintain documentation of client networks and systems. Familiar with a variety of the

field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish

goals. Performs a variety of complicated tasks, and provide support for escalated trouble tickets.



REPORTS TO: Service and Delivery Manager



MAIN JOB TASKS & RESPONSIBILITIES

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Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).


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Create project plans, design, and implement solutions.


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Level 2 and Level 3 Support for problems identified with systems and network. Will act as an escalation for Level 1 and Level 2 Managed Services support technicians.


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Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure.


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Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.


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Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.


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Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN.


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Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.


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Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration


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Assist with monthly reports, and recommendations for Managed Services Clients


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Interface with third party vendors as liaison between client and vendor


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Utilize superior customer service skills


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Stay current with system information, changes, and updates




EXPERIENCE & SKILLS REQUIRED





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Candidates should be team players with excellent communication skills and have the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the development and mentoring of level 1 technician.


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7-9 years of prior IT experience. Prior experience working for a service provider is a plus


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Demonstrated ability to effectively communicate by phone or in person.


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Demonstrated written communication skills.


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Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.


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Demonstrated analytical and troubleshooting skills.


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Demonstrated ability to work in a fast paced environment.


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Shows initiative and acts independently to resolve problems.


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Demonstrated ability to manage multiple priorities and follow through on projects to completion.


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Works effectively both as a team member and independently.


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Effectively utilizes tools to resolve issues and escalates appropriately.


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Network configuration, monitoring, and troubleshooting experience are a must.


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Experience working with Windows 2003-2012, Exchange Server 2000-2013, Hyper-v, VMware, SBS Server, Storage Technologies


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Microsoft certifications required


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VCP certification a plus


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CCNA certification a plus


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Hands on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, backup systems.


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Proven background of providing great customer service.


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Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.


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Strong documentation skills


If you are interested, please send me a copy of your updated resume.

Thank you,

Noe Rodriguez

Recruiting Account Manager

Smart Source Inc

630-607-7208-Direct

630-777-4869- Cell

888-832-7823x 7208

[Click Here to Email Your Resumé]

www.smartsource-inc.com

Join me on LinkedIn

Job Requirements

 

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education None
Experience None
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11513-1
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Senior Systems Engineer


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