Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss prevention. In conjunction with and in the absence of the Store Manager is responsible for day to day operations of all aspects of the store.
Sales Management- Ensure effective execution of sales promotions. Demonstrate leadership abilities in driving sales. Work with store manager to communicate projected sales goals.
Human Resources - As manager-on-duty monitor work productivity of all staff members. Assist store manager in training and developing subordinates. Demonstrate leadership initiative through clear direction. Assist in motivating staff members through positive interactions.
Customer Service - Assist in execution of flex-service program while working with staff members to achieve sales goals. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
Financial Responsibility - Ensure proper cash control within company policy. Ensure banking procedures within company policy. Assist in maintaining payroll within established guidelines.
Loss Prevention - Assist in educating staff members of potential causes of shrink. Maintain store-level compliance with company standards of security, facility maintenance, and postings/notifications. Properly operate alarm system.
Operations - Maintain neatness and cleanliness of to company standards. Determine and distribute work assignments to staff members. Perform other store duties as needed to ensure smooth operations and to meet customer needs.
Supervisory Functions - May supervise 5 or more staff members in the absence of the store manager. Such employees handle customer needs, selling merchandise, merchandising and recovery, operating register. Carries out supervisory responsibilities in accordance with company policies.
May participate in training employees, planning, assigning and directing work. Address customer complaints and resolve problems.
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