Technician is responsible for the advanced installation, operation, and maintenance of the regional network elements, ensuring network integrity and quality. These networks include, but are not limited to routers, multilayer switches, MSPP, Ethernet and Ethernet backhaul, LTE core devices, Edge routers and switches. Other responsibilities include troubleshooting; upgrading; administering these platforms and multiple vendor systems; maintaining system, element and platform applications; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear, concise reports for system documentation. The Switch Technician is expected to perform his/her duties with minimum supervision, and participate in cross-functional projects as scheduled.
Troubleshoots, upgrades, and administers multiple vendor systems. Technically lead during troubleshooting events.
Installs, operates, administers, and performs advanced maintenance of the regional transport network elements.
Maintains systems, elements, and platform applications.
Composes clear and concise reports for system documentation.
Monitor and install application patches and perform platform upgrades. Review alarms and log files to identify, report, resolve problems in a timely manner to ensure stability and performance.
Read, understand, and execute methods of procedures (MOPs) and ensure technical standards are adhered to and no adverse effects will be caused in the networks.
Utilize network monitoring software tools for troubleshooting, administering, monitoring during maintenance window to ensure that all network equipment is functioning in accordance with company standards and policies, before, during, and after changes are made.
Work with multiple internal and external groups to manage and coordinate work. Engage with vendors, system administrators, and network personnel to resolve issues.
Work effectively both as an individual and as a team member to create successful solutions. Be a self-starter and have the ability to work independently. Participate in on-call rotation. This position will require occasional rotation of weekly shift for overnight work. Work in fast paced and highly visible environment