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Technical Engineer

Technical Engineer

Job Description

Create documentation outlining day-to-day operational processes which includes application upgrades, patching and maintenance for ESM and Appliances and Data Feed Connectors (developing, resolving, modifying, load balancing). Continue to Refine, Build and Respond to HAL (Health Alerts Logger) user admin and ESM user administration. Submission of Change Control requests and communication of any/all application outages. Will work with multiple internal and external teams to resolve application issues. Report and perform root cause analysis on inconsistency outside the expected application behavior. Review of escalated or re-assigned incidents and co-ordinate with resolver group for the implementation of solution. Incident reporting & Analysis. Perform other duties as assigned. 

Job Requirements

- Must have at least 3 to 5 years experience with Linux System Administration 
- UNIX, Server Support 
- Able to configure, install and update ArcSight software and related components 
- Change Control Processes 
- Problem resolution / Troubleshooting 
- Strong written and verbal communication skills 
- Ability to create technical documentation and experience interacting with multiple vendors and support teams 
- Do not need someone to monitor and respond to alerts OR someone who can do custom connector/signature work

The manager is looking for an engineer not an analyst. This person should be able to help maintain our ArcSight infrastructure from a technical and documentation perspective. These skills include, but are not limited to installing, upgrading and generally maintaining ArcSight smart connectors, connector and logger appliances, and ESM context and content upgrades. Experience installing and upgrading ESM 6, Splunk, software connectors and software loggers is a plus. At least 4 plus years of experience.

Job Snapshot

Base Pay $50.00 - $60.00 /Hour
Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Consulting
Required Travel Not Specified
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Technical Engineer

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