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Customer Service Pharmacy Technician

Customer Service Pharmacy Technician

Job Description

EEO Statement

Qualified applicants will receive consideration for employment without regard to any protected category including race, ethnicity, gender, sexual orientation, religion, color, age, disability, veteran status, national origin, ancestry, gender identity, marital status, citizenship status, medical condition (including pregnancy and childbirth), or any other such characteristics as specified by the applicable laws will not be tolerated.

Role Summary

Customer Service Pharmacy Technicians are responsible for providing a high level of customer service, quality, and accuracy by taking inbound calls from our customers. Customer Service Pharmacy Technicians are to establish all prescriptions, assist pharmacists in interpreting prescription medication, quantity and instructions according to the provider's written instruction, and route the established orders as dictated by departmental policies and procedures

How To Apply

We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.

Pay Benefits Work Schedule

Cigna offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

Org Marketing Statement

People want to be treated like individuals. At Cigna, we get that. That's why we embrace and encourage peoples' uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential - and ultimately, improve their health, well-being and sense of security.

But before we can accomplish any of that, we have to have the right people in place. People like you.

Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That's why we're committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We're growing a workforce as unique and diverse as the millions of customers we proudly serve around the world - one individual at a time.

Cigna strongly embraces the scientific evidence that the use of tobacco products is harmful to the health of the user, the user's family, and the general public. Cigna's mission is to improve the health, well-being and security of the people we serve, which starts with our employees. Starting with job offers dated January 1, 2014, Cigna will no longer hire - where state law permits applicants who use tobacco products, including cigarettes, cigars and chewing or smokeless tobacco. Currently, these states are: AL, AK, AZ, AR, DE, FL, GA, HI, IA, ID, KS, MD, MA, MI, NE, OH, PA, TX, UT, VT and WA.

If you're passionate about making a difference one individual at a time, and would like to join the Cigna team, you'll be screened for nicotine as part of the pre-employment drug screen in states that allow the screening. If you test positive for nicotine, although we won't be able to offer you employment, we encourage you to check with your medical provider to explore your options and resources for quitting. Once you're tobacco-free, you may re-apply for jobs with Cigna in [six] months.

Cigna offers a Healthy Life Incentive for Cigna Medical Plan participants who live tobacco free. As a result, non-tobacco users pay a reduced premium for their Medical Plan coverage.


  • Maintains performance metrics including Average Handle Time, Quality, Scheduled Adherence, and Queue stats while using efficient and appropriate work practices.
  • Actively listens to customers, probes for clarification, and provides consultative guidance based upon customers individual health needs.
  • Majority of the day will be sitting at desk taking inbound calls.
  • Identify and select correct medication and strength.
  • Determine correct quantity and days supply.
  • Select appropriate doctor and update information as needed.
  • Enter appropriate directions as stated on the prescription and in accordance with Cigna Home Delivery Pharmacy policies and procedures.
  • Dispense brand or generic as requested by the doctor or patient.
  • Establish orders using order form and orders received from customers.
  • Access to confidential materials and handling with discretion.
  • Other duties as assigned

Job Requirements

Bachelor's Degree preferred
Minimum two years of customer service experience in any industry.
Minimum 3 years of pharmacy data entry experience preferred
CPhT strongly preferred
Position requires excellent interpersonal skills, ability to understand and interpret policy provisions
Demonstrate strong data entry and typing skills with proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably
Ability to understand complex oral and written directions as well as technical information
Ability to locate and interpret complex information from approximately multiple computer applications residing in a Windows environment.
Capacity to work in a production and quality environment to meet required standards.
Ability to succeed within a team environment.
Being able to sit or work in one specific area for your entire work shift.
Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 2789
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Customer Service Pharmacy Technician

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