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Customer Care Specialist-Full Time
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Customer Care Specialist-Full Time

Job Snapshot

Employment Type Full-Time
Job Type Retail
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Retail, Sales - Marketing, Consumer Products
Required Travel Not Specified
Job ID 1223

Job Description

Often the first and last contact a customer has at a Bassett store is the administrative staff at the store.  A friendly greeting and cheerful customer service sets the tone for a pleasurable shopping experience.  The support staff works with customers to arrange payment for merchandise, provide follow up on customer service issues, assist with accounts receivable, assist with point of sale transactions, schedule deliveries, conduct post delivery and service surveys, as well as provide information on many other issues and questions.  They also provide administrative support for the store manager, design manager and design consultants.

 

Bassett administrative associates are typically compensated on an hourly basis.  Full time (30 or more hours per week) positions with flexible schedules are available.

 

Job Requirements

  • High School diploma or GED equivalency certificate
  • At least 3 years’ experience in a retail or service related business involving customer service
  • Commitment to Bassett’s “Vision and Values” at all times
  • Ability to:
    • Answer multi-line phone system
    • Communicate courteously with customers by telephone, email, letter and face to face
    • Organize and manage multiple priorities (time management)
    • Provide excellent interpersonal and communication skills
    • Work within a team with an enthusiastic attitude
    • Assist objectively with problems involving various customer service situations
    • Effectively use Microsoft Word and Excel
    • Learn and operate the Storis/JD Edwards system
    • Lift and/or move up to 25 pounds
    • Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus.

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Customer Care Specialist-Full Time


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