Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.
You’re a problem-solver and amazing with customers! You’re enthralled by the way things work, and have the ability to multitask across systems and applications, analyze and resolve a variety of complex issues, and comfortably navigate an iOS/MAC environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor in our iTunes group supporting our Japanese customers.
This is a work from home position and we can consider candidates from cities across the US-you do not need to live in the city this is posted in to be considered.
•Fluent in English and Japanese, verbal/written
•Experience troubleshooting customer inquires via email related to software, billing, account access, and other customer support needs that may arise
•Customer service focus and passion for support
•Ability to multi-task, experience working with multiple customers simultaneously a plus
•Creative and curious solution finder
•Strong organizational skills
•Strong and effective written communication skills with the ability to tailor your message to your audience
•Discipline to work remotely from home
•Availability to attend approximately 3 weeks of required training including a combination of instructor lead and virtual training on a fixed schedule that may include weekends
•Flexibility to work between the hours of 4:00 PM-3:00 AM PST including weekends, with the possibility to help with the phone teams or chat teams on occasion as determined by business needs
•Successful completion of a pre-employment assessment and criminal background check
•Successful completion of initial training
•Minimum typing speed of 40 wpm
•Must have or be able to obtain:
•A quiet workspace, ergonomic chair, and desk
•High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider
As an At-Home Advisor for our iTunes Department you are the first point of contact for our Japanese speaking customer via our email channel. In this position, you will take inquires from our customers to assist with diagnosing issues and handling account and product questions. You will resolve issues typically focused around specific product segments addressing both hardware and software issues. You will be responsible for reporting/escalating issues and problems through appropriate channels. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.
This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.
You will be required to complete a questionnaire for this position. The information you provide will be considered in addition to your application for this role.
To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/aha.html
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.