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Guest Services Associate

Guest Services Associate

Job Description

Job Summary:
  • Greet, register, establish necessary credit for and issue keys appropriately to guests.
  • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken. 
  • Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
  • Communicate with other departments as needed via telephone and two-way radio.
  • Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
  • Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
  • Balance all cash receipts and work performed during shift and performs a bucket check on shift.
  • Distributes guest and staff mail and messages as necessary.
  • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
  • Job Requirements

    • High School diploma or equivalent.
    • At least one year of front desk experience in a hospitality/hotel environment.
    • Basic office skills helpful including basic math, proper cash handling procedures.
    • Reservation software or proven aptitude and familiarity with computers and computer software in general.
    • Must maintain a professional appearance and a cordial attitude towards all guests and staff.
    • Able to handle the stress of high customer demand in a hospitality environment.
    • Must be people oriented and able to work independently or with others as needed.
    • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.

    Job Snapshot

    Employment Type Full-Time
    Job Type Admin - Clerical, Customer Service
    Education High School
    Experience At least 1 year(s)
    Manages Others Not Specified
    Industry Hospitality
    Required Travel Not Specified
    Job ID 1410828
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    Guest Services Associate

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