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Support Specialist with Accounting or Distribution exp!

Support Specialist with Accounting or Distribution exp!

Job Description

Ref ID: 02760-120314

Classification: Help Desk/Tech Support I

Compensation: $40,000.00 to $55,000.00 per year

Our client has a singular focus- Wholesale Distribution. We provide powerful software applications and the support to help Wholesalers and Distributors run their businesses efficiently and profitably. In this entry-level role, you will be part of a team who is responsible for implementing and maintaining solutions for our customers. You will need to focus on customer satisfaction and carry out our customer support plan, which is comprised of a wide range of technical and accounting product knowledge. Our customer support plan also requires research, team collaboration, and duplication of the problem to resolve customer issues. We deliver post-sale support through a number of channels including phone, email, and forums. Responsibilities: Fielding of incoming questions and issues from customers in a fast paced customer service environment Problem identification, research, and resolution over the phone or by email Analyze, troubleshoot, and test application software Advance to be increasingly self-sufficient in handling incoming questions and escalate problems to higher support tiers as appropriate Gain an understanding of the customer urgency of certain reported issues in order to appropriately ensure company management is aware of the importance of open issues Communicate resolutions in an effective manner to the customers and follow issues through to resolution Maintain a high level of customer satisfaction For immediate consideration, email resume to [Click Here to Email Your Resumé].

Job Requirements

Requirements: Bachelors degree required (Accounting, MIS, IS, Distribution, Operations, or Logistics preferred) Excellent organization skills, problem-solving skills, verbal/written communication skills, and good telephone presence are required Must be able to express technical concepts in an effective manner, both verbally and written Desire and willingness to learn the system and software Solid understanding of wholesale distribution including strong knowledge of general business procedures such as accounting, inventory management, and order processing required Previous experience with ERP or Accounting software within the wholesale distribution industry or computer software industry is desired For immediate consideration, email resume to [Click Here to Email Your Resumé].

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

In 2014, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 17, 2014).

Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

Job Snapshot

Base Pay $40,000.00 - $55,000.00 /Year
Employment Type Full-Time
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software
Required Travel Not Specified
Job ID 02760-120314
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Support Specialist with Accounting or Distribution exp!

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