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Client Support Representative

Client Support Representative

Job Description

POSITION SUMMARY: 

The Client Support Representative promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries.  We are currently full-time candidates for second and third shifts.

Essential Duties and Responsibilities -

  • Responsible for handling all inbound calls, email and chat
  • Respond to all support tickets within defined response times
  • Document all actions in tickets including customer contacts and resolution
  • Assess the severity and priority of problems and requests according to issue management guidelines
  • Follow all policies, procedures and protocols as defined
  • Resolve or escalate problems and requests according to issue management guidelines
  • Notify client if there is a delay in obtaining resolution to the problem.      
  • Maintain patient confidentiality according to HIPAA guidelines
  • Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team.
  • Complete other support duties as assigned.

Non-Essential Duties and Responsibilities-

  • Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

  • High School Diploma Required or GED equivalent.

Experience:

  • Minimum of two (2) years experience in the field or related area with demonstrated leadership skills.
  • Proficient with Microsoft windows and Internet applications.
  • Understanding basic computer functions, software and related interactions.
  • Preferred basic understanding of medical terminology
  • Preferred understanding of radiology and imaging devices
  • Preferred understanding of computer architecture, networking and windows troubleshooting.

Other i.e. knowledge and skills:

  • Strong and positive interpersonal and communication skills
  • Excellent written and verbal communication skills
  • Ability to balance multiple priorities
  • Client service oriented
  • Display dependable, punctual and professional demeanor
  • Maintain positive attitude
  • Ability to work effectively, independently and within a team environment
  • Ability to perform all duties and job requirements
  • Timely report to work during established business hours or shifts

Job Requirements

 

Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel None
Job ID 31105
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Client Support Representative


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