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Sales Manager

Sales Manager

Job Description

BASIC FUNCTION:


 

Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to build long-term customer relationships that will lead to increased sales and profitability. Lead the Sales Associate team to achieve sales objectives, store standards and other duties to create a world class operation.

KEY RESPONSIBILITES:


Drive Sales

  • Consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy
  • Team with Store Manager, Designer and Sales Associates to promote In-Home Design Sales program and drive store sales
  • Maximize store promotions, marketing initiatives, and grass roots programs

People Development

  • Train, coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goals
  • Create a positive and exciting working environment for all store associates

Effective Manager on Duty (MOD)

  • Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
  • Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it
  • Show a sense urgency, enthusiasm and excitement with the staff and customers

Customer Focus a Top Priority

  •  Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations
  • Make sound business decisions to deliver customer satisfaction and promote team environment
 Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations

Operational Excellence


 
  • Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible for opening and closing of the store
  • Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities
  • Other various duties as assigned

Job Requirements

MINIMUM QUALIFICATIONS:


 
  • High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.
  • Two (2) or more years sales experience with a proven track record of success is preferred
  • Previous supervisory experience is a preferred 
  •  Proficient in the use of Microsoft Office, including Word, Excel and Outlook
  • Excellent communication, customer service, and organizational skills
  • Initiative to meet assigned goals, missions and objectives
  • Strong interpersonal skills to effectively communicate and build rapport
  • Ability to effectively manage time and conflicting priorities
  • Strong attention to detail
  • Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays

SUPERVISORY RESPONSIBILITIES: No direct reports. Assist with coaching and mentoring sales associates.

No direct reports. Assist with coaching and mentoring sales associates.

Job Snapshot

Employment Type Full-Time
Job Type Retail
Education High School
Experience Not Specified
Manages Others No
Industry Other Great Industries
Required Travel Not Specified
Job ID WR-JHV71D6C365LGNFGF72
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Sales Manager


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