Job Description Summary:
The Home Care Coordinator will act as a sales liaison between our homecare agency and hospital personnel, patients, physicians, community organizations, and skilled nursing facilities. The Home Care Coordinator will be expected to promote CareSouth services, have an in-depth knowledge of our clinical programs, and provide service to referral sources while coordinating homecare for potential patients at the highest level. In addition, the Home Care Coordinator may be required to participate in intake responsibilities on an as needed basis. The Home Care Coordinator must demonstrate and maintain current knowledge and skill in providing patient care.
Essential Job Functions/Responsibilities:
A.Successfully support sales efforts as specified by account activity.
B.Maintain on-going communication with the hospital case managers, discharge planners, and Physician office staff regarding current and future referrals.
C.Conducts patient evaluation and coordinates visits after the physician refers the patient to home health care and the patient has selected the agency as their care provider.
D.Compile information needed to establish a definitive home care plan for the patient including an assessment of the appropriateness of requested services.
E.Determines the knowledge base of the patient and responsible family members for use in skilled teaching by the home health agency staff.
F.Communicates information regarding the patient to the clinical supervisor and/or primary nurse who will be caring for the patient and arrange for medical supplies as necessary.
G.Documents all supporting records in accordance with regulations of applicable regulatory agencies.
H.Conducts frequent presentations, both formally and informally, to hospital staff physicians, referral sources and community to increase awareness of available services.
I.Make home care administrative staff aware of patient additional needs so that appropriate services and programs may be developed.
J.Assists in the development of intake policies and procedures; implements new policies and procedures consistent with agency policies; and ensures adherence to the same.
K.Participates as appropriate in Quality Improvement activities; serve on agency committees as needed.
L.Regularly attends hospital case manager/discharge planner meetings/case conferences to discuss the agency’s patients and also provide education related to any changes in home health care guidelines.