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MA Health Plan - Sales & Community Relations Executive, RiverLink Health

MA Health Plan - Sales & Community Relations Executive, RiverLink Health

Job Description

If you are seeking a career with a solid future and growth potential, the health plan administration field has unlimited potential. Collabhealth is looking for enthusiastic individuals to join our winning team.

Our services support health care delivery within the Medicare community and provide a very satisfying career choice. Our goal is to promote our members' health through local provider innovation, work as responsible stewards of health care resources and be an active partner in improving the health of our communities. We believe that experience, teamwork and accountability will help us succeed.

If you want to work side by side with dedicated professionals in a pleasant and friendly environment with opportunity for advancement, Collabhealth is the place for you.


The primary role of the Sales & Community Relations Executive is to manage all sales and engagement activities in assigned county (ies). Manage quality and consistency of product and services delivery. Support and engage in community activities that will help position the RiverLink Health brand. Develop contacts and connections to key community partners, companies and organizations that work with the existing or potential RiverLink Health customer. Support and manage member meetings, orientations, and annual events as assigned. 

Essential Duties and Responsibilities

  • Identifies and follows up on sales leads and referrals. Minimum outreach levels will be defined annually in collaboration with the Sales Manager.
  • Establishes and maintains relationship with vendors and facilities for sales meetings, setting up member, educational and prospect meetings, looking for efficiency in meeting space booked and management of accounts.
  • Prepares sales presentations and supports the development of health and education presentations.
  • Present and sell company products and services to current and potential clients via telephone, community sponsored events, in home meetings or company sponsored meetings throughout the year.
  • Prepares action plans and schedules to identify specific targets and to project the number of contacts to be made each month inclusive of physician engagement, community and partner organizations.
  • Follows up on new leads and referral resulting from phone queue or field activity, keeping record of such work, maintain Customer Relationship Management details for all external networking clients.
  • Develops and maintains sales materials and current product knowledge, including an understanding of the competitive environment. Annual reporting on competitive landscape required. 
  • Ensures all responsibilities are conducted in a manner that meets The Centers for Medicare & Medicaid Services (CMS) and RiverLink Health Compliance Standards. 
  • Establishes and maintains current client and potential client relationships. Supports outbound retention calls to existing member, develops thank you and referral program contact schedule to all new members, and is present at any member events as assigned. 
  • Prepares administrative work necessary for enrollment or plan change as well as all administrative duties necessary to meet job expectations. 
  • Fluent in use of online enrollment and sales tools including Destination Rx and 
  • Identifies and resolves client concerns with one stop resolution. 
  • Prepares a variety of status reports, including monthly activity log.  
  • Communicates new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff and partners within designated service area. 
  • Participates in and supports activities related to meeting company sales objectives (such as monthly sales meetings, monthly staff meetings and weekly check in calls). 
  • Participates in marketing events such as seminars, trade shows, and telemarketing events, keeps a record of monthly, quarterly and annual opportunities noted within designated service region. 20% of time is allocated to community engagement and relationship development. 
  • Develops and maintains excellent relationships with community organizations serving people on Medicare or in our demographic. 
  • Manages expenses to budget. 
  • Required to maintain consistent work schedule inclusive of a balance of in office and field time. In office work for administrative reporting, retention projects and phone coverage for incoming sales leads is required weekly. 
  • Be available to work evenings and weekends as necessary to meet the objectives and expectations of the position. 

Job Requirements

Education and Experience


  • Bachelor’s Degree in marketing or the equivalent
  • Three to five years sales and marketing experience are preferred
  • Experience working with Medicare recipients, knowledge of advertising and sales promotion techniques is preferred.

Certificates, Licenses and Registrations


  • Must hold disability insurance licensure. Prefer life insurance licensure.
  • Must hold annual certifications necessary to sell Medicare and meet plan guidelines.
  • Must have a valid state driver license, proof of insurance and a reliable vehicle. 

Additional Responsibilities

  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
  • Adheres to and exhibits our core values:
    Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
    Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
    Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
    Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
  • Maintains confidentiality and protects sensitive data at all times.
  • Adheres to organizational and department specific safety standards and guidelines.
  • Works collaboratively and supports efforts of team members.
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
  •  Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CB

  • Shift:  Day

  • Scheduled Hours per 2-week Pay Period:  80

  • Weekends Required:  None

  • Status:  Full Time
  • Job Snapshot

    Employment Type Full-Time
    Job Type Health Care
    Education 4 Year Degree
    Experience Up to 5 year(s)
    Manages Others Not Specified
    Industry Healthcare - Health Services
    Required Travel Not Specified
    Job ID 1400021344
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    MA Health Plan - Sales & Community Relations Executive, RiverLink Health

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