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RN Manager - Emergency Department - Medical Center
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RN Manager - Emergency Department - Medical Center

Job Description

Assumes primary responsibility for effective implementation of nursing and business operations for the CHRISTUS Health Medical Center Emergency Department. The nurse manager affects departmental outcomes through interpretation, implementation, and evaluation of hospital and departmental outcomes philosophy, policies, and procedures.  Facilitates intra and interdepartmental communication and collaboration to promote excellence in patient care and enhance patient outcomes.  Effectively manages utilization of staff and material resources so that the most therapeutically effective patient care is provided in a cost effective manner.  Promotes the professional development of patient care and administrative support staff assigned to the department.

  • Participates in the establishment and implementation of yearly goals for the Clinics.
  • Monitors operations of the Clinic.  Measures progress towards goals, identifying problems and taking corrective actions.
  • Serves as an advocate for patients/families, assuring that patient/family rights are respected, patient satisfaction issues are addressed, and associates adhere to the core values of the corporation.
  • Directs patient care in compliance with regulatory standards such as Joint Commission and state licensure requirements.
  • Participates in the development, communication, and implementation of Clinic and organizational policy and procedure.
  • Participates on intra and interdepartmental committees and task forces which are focused on improving patient care.
  • Collaborates with other Department Managers and Hospital Leadership to resolve unit/staff issues.
  • Participates and directs staff in hospital plans for emergency and disasters.
  • Develops, communicates and updates unit(s), standards, protocols, policies and procedures to meet trends in nursing practice and patient services.
  • Collaborates with Human Resources to recruit and hire qualified associates.
  • Counsels, guides, and disciplines associates to enhance patient care through compliance with established Clinic policies and procedures.
  • Evaluates staff job performance on a timely basis and in a manner that recognizes associate’s accomplishments, enhances performance and facilitates professional development.
  • Maintains associate files with current licensure, credentialing records, certifications, orientation documentation, skills checklists, and continuing education requirements.
  • Facilitates and encourages staff participation in the professional practice model.
  • Confronts and resolves conflicts involving staff, physicians, patients/families, interdepartmental and intra departmental issues.
  • Empowers associates through effective delegation, maintaining accountability.
  • Directs and ensures staff participation in process improvement activities for the Clinics(s).
  • Conducts regularly scheduled staff meetings which address unit issues, process improvement, and safety; Ensures staff meeting minutes are available on a timely basis.
  • Establishes and enforces with staff a method for ongoing maintenance and upkeep of the Clinic(s) supplies and equipment.
  • Maintains and ensures documentation of quality control aspects of the clinic(s) (e.g. POCT logs, refrigerator temps, etc which are required by Joint Commission)
  • Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.
  • Maintains core staffing within established guidelines that assure patient safety and considers skill mix and experience of staff.
  • Oversees daily staffing of the Clinic and collaborates with Lead Associates on the development and revision of the staffing schedule.
  • Ensures assessment of competency of all associates as a part of the orientation program and on an ongoing basis.
  • Identifies, plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.
  • Identifies, plans, develops methods to meet the educational needs of the patient population.
  • On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the unit.
  • Assures effective and appropriate utilization of material and human resources.
  • Reviews financial and productivity management reports and takes appropriate actions.
  • Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age specific and developmental needs of patients served by the department.
  • Appropriately reviews patient assessment, treatment, and/or care methods performed by nursing to accommodate the unique physical, psychosocial, cultural, spiritual, age specific and other developmental needs of each patient served.
  • Responsible for coordinating all activities related to appointment scheduling and triage, including maintenance of provider scheduling templates.
  • Supervises the referral department to ensure timely and appropriate completion of referrals to specialists through the approval of insurance providers.
  • Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow.
  • Supervises the clinical and non-clinical areas to ensure timely and efficient management.
  • Coordinates with Pediatric Faculty as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.   
  • Demonstrates adherence to the Mission and CORE values of CHRISTUS Santa Rosa Health System.
  • Performs other duties as assigned.

Job Requirements

Education/Skills:

  • Bachelors degree required. 
  • Graduate of an accredited school of nursing is required.

Experience: 

  • 5 years clinical nursing experience required. 
  • 5 years of ambulatory services preferred

License, Registrations or Certifications:  

  • Current RN Licensure to practice nursing in the state of Texas.
  • CPR Certification

#L1-SC1




Requisition Number: 30012074

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education 2 Year Degree
Experience At least 5 year(s)
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 30012074
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RN Manager - Emergency Department - Medical Center


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