Under the direction of the Service Manager, provides quality service assisting clients in various banking transactions. Responsible to sell and/or refer various Bank of Hawaii Corporation financial services to all clients. In addition, this position is responsible for demonstrating Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors. Position Responsibilities Customer Engagement
Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks, selling traveler's checks, processing wire transfers, and various drafts, etc. Balances individual cash. Opens and closes accounts. Opens and closes the vault. Assists in business unit’s compliance with all regulatory requirements and Bank policies and procedures, including those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act, as applicable. Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds, stand for extended periods of time and work evenings, weekends and holidays as required or assigned. Branch Operations
Performs duties as needed of Automated Teller Machine (ATM), Vault, or Night Depository custodian, and armored car transactions. Buys/Sells currency/coin from vault and tellers. Would be able to use cash dispensing units. Provides support in area of the branch such as: answering phones, safe deposit activity, filing, reviewing various reports for any appropriate action on various reports, and reviewing and complying with circulars and policies. Relationship Building
Provides direction and assistance to clients in utilizing various channels for transactions such as: ATM's, Call Center, E-Bankoh, Night Deposit for business clients, Bank by Mail, Bankphone, and Foreign Currency Exchange machines. Uses knowledge of Products/Services to actively participate in Sales/Referral programs. Identifies clients needs. Provides verbal and printed information and explains the features and benefits of the appropriate product. Researches and resolves questions from other Bank of Hawaii departments.