Supervisors Team Leaders & Coordinators
The Clinical Services Group (CSG) is responsible for the development and implementation of HCA’s Electronic Health Record (EHR) program. Compliance and achievement of Meaningful Use under the Health Information Technology for Economic and Clinical Health (HITECH) Act is key component within the EHR program. The “Epic Application Leader – Inpatient Clinical Documentation/Stork is responsible for successful implementation of Epic’s applications for the inpatient clinical care and obstetric departments. The position requires a strong knowledge of hospital operations and a general understanding and appreciation HITECH regulations, and the Meaningful Use requirements. This position also requires a comprehensive understanding of clinical workflows.
Epic Application Leaders have primary responsibility for the applications and will manage all issues that arise for their workflow and application areas. This role requires deep knowledge and understanding of hospital care, nursing and related practices, and policies, procedures, and process. They lead teams and hospital staff through workflow analysis, workflow design decisions, action planning, system configuration, system testing, training, system readiness, and go-live activities. They facilitate work across interdisciplinary workgroups, to accomplish goals as directed, in collaboration with project leadership, HCA business owners, division leadership, facility leadership, and Epic. Application Leaders facilitate and make decisions that impact a given operational area for our current and future Epic facilities and set the foundation for an enterprise wide Epic deployment. Application Leaders must have the ability to manage challenging and wide reaching decisions, address unique problems, and balance the interests of all appropriate stakeholders.
Candidates must have strong organizational, leadership, analytical, and follow-through skills. Further, candidates must have excellent written and oral communication and negotiation skills that foster strong working relationships across a large team and group of stakeholders. Application Leaders must actively and proactively communicate with Epic, HCA Epic National Team, CSG, IT&S, Parallon, Division, and Facility leadership and SMEs to understand and address decisions, issues, and question and to complete project deliverables.
The “Application Leader – works independently with general direction from the Epic National Senior Director and Clinical Director. Works under the guidance and goals set by their supervisor, but independently defines and executes tactics and plans to meet these goals and objectives. Participates in the definition, planning, and communication of future strategies to effectively implement Epic at our Initial Sites as well as across the enterprise.
This role will work closely with the Epic vendor team, HCA leadership, Division leadership, Facility leadership, CSG, Parallon, and IT&S to collaborate, design, implement, and maintain the Epic Clinical Documentation and Stork applications. This position is critical in developing effective practice and workflow solutions in order to achieve operational and electronic health record goals. This role requires knowledge of all workflow processes as well as understanding how these workflows interact with other users, processes, and departments in the healthcare environment. This individual should also be well-versed in hospital policies and The Joint Commission requirements.
This person exercises judgment in selecting and/ or adapting methods and techniques for achieving optimal implementation solutions. They possess the ability and are required to make decisions which may deviate from current established policy due to new circumstances and/or situations and have the skills to drive the development of new/future policies and procedures. Application Responsibilities
- Maintain Epic training/certification in assigned application module(s).
- Communicate project status with each other, with department representatives, and with higher levels; provide formal status reporting on a periodic basis to supervisory staff as requested.
- Provide formal and informal leadership of cross-functional teams, consisting of direct reports and company-wide stakeholders engaged in the Epic project.
- Lead application analysis, design, build, and validate sessions within assigned area (may include advanced design and workflow re-design) this includes product development, troubleshooting/high level break/fix support, testing, regulatory review, and other duties as assigned.
- Have or obtain working knowledge of integrated software systems, such as nutritional services diet systems, vital signs monitoring systems, obstetric monitoring systems.
- Participate and lead in other key implementation project activities and meetings as assigned.
- Manage and facilitate meetings as assigned.
- Design and implement future-state clinical workflows by interacting with clinical department representatives to analyze needs and translate these into system design.
- Design, build, and validate the application to conform to desired clinical workflows.
- In collaboration with project leadership, HCA business owners, division leadership, facility leadership, and Epic, facilitate and make decisions that impact a given operational area(s) for our Epic facilities and set the foundation for future Epic deployments.
- Understand, manage, and communicate project impact on Epic sites, enterprise EHR efforts, as well as people, technology, process, budget, and timeline.
- Manage challenging and wide reaching decisions, address unique problems, and balance the interests of all appropriate stakeholders.
- Drive decision making for application and service specific decisions pertaining to process, implementation, and design while working in collaboration with all appropriate stakeholders.
- Populate master tables and system files in accordance with established guidelines; follow standards for naming and numbering conventions and security classifications.
- Document testing results, following established guidelines for system change control.
- Track, update, and resolve implementation issues.
- Collaborate with the Education Team in the design and development of role-based training programs to support the workflows to be implemented.
- Provide demonstrations of system functionality as necessary.
- Evaluate end-users on proper use of the application and support end-users onsite during go-live events.
- Maintain system documentation to enable ongoing support of the system.
- Implement approved changes based on customer-designated priorities.
- Troubleshoot problems identified by team members and end-users.
- Review and test new builds and releases prior to implementing in the production environment.
- Analyze current-state workflows to understand requirements.
- Design and document future-state workflows consistent with clinical best practices and system functionality.
- Design report formats in collaboration with clinical department users and Clinical Reporting Team members.
- Recruit and Interview new Epic staff members
- Manage application coordinators and implementation specialists
- Develop and update content-specific, competency-based education programs as assigned, in conjunction with Epic Application leads and technical experts from the field, which will include credentialed (train the trainer), super user, and end-user functional training programs.
- Analyze current-state workflows to understand training requirements.