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O&C Sr. Program Associate- Performance Monitoring (Law Firm Auditor) - TPO Controls - Columbus, OH / Phoenix, AZ

O&C Sr. Program Associate- Performance Monitoring (Law Firm Auditor) - TPO Controls - Columbus, OH / Phoenix, AZ

Job Description

O & C Program Associate - Performance Monitoring (Law Firm Auditor) - TPO Controls
The Consumer & Community Banking (CCB) Third Party Oversight Department will manage the independent quality assurance, oversight and governance including performance monitoring, audit and surveillance for CCB Specialty Operation Third-Party Providers.  The Performance Monitoring Manager (PMM) will be responsible for conducting on-site Supplier Operational Risk Assessments for the performance monitoring of all outsourced Core Servicing functions to Third-Party Providers.  
Major Functions:
  • Conduct Quality Control of Third Party Providers focusing on the operations management, utilizing the Supplier Operational Risk Assessment. 
    • This will specifically cover the review of Financial Statements, Personnel and Training as they relate to the JPMC Contract, Key Performance Indicators, Service Level Agreements, Change Control and Process Management.
  • Conduct Quality Assurance assessments to detect performance anomalies and/or errors within a Third-Party Providers normal business processes and procedures.
  • Manages to the Third-Party Providers performance-based scorecard, and conducts analysis of the gaps identified as a result of the Supplier Operational Risk Assessment.
  • Partners with internal Delivery Management (DM) for the ongoing monitoring of the Third-Party Provider from an operations perspective.
    • The partnership with the DM entails regular meetings to review the trending of specific areas of concern identified as part of the Assessment. 
  • Partner with DM on Action Plan(s) to close and or remedy issues. 
    • In addition, the Performance Monitoring Manager will make recommendations to the DM based on trending analysis on how to improve the performance of the Third-Party Provider and the overall relationship.
  • Actively partner with internal Legal, Compliance, Sourcing, Information Risk Management, Resiliency and specific Line of Business partners to ensure compliance with the Third Party Management Processes and Procedures as it relates to the Supplier Operational Risk Assessment; conduct a pre-audit interview with the DM in preparation for the on-site Assessment, de-brief to review results and also meet on a regular basis to ensure that remediation, if applicable, is completed.
  • Ensure that all escalation procedures and internal scorecards used to conduct on-site audits and performance reviews of Third Party Providers are followed by Internal Business Partners, Delivery Managers and key stakeholders.
  • Identify and recommend areas of process improvement to enhance Third-Party Provider operational efficiencies and communicate to key stakeholders, including but not limited to Information Risk Management, IT Risk Management and Delivery Management partners.
  • Monitor and measure identified gaps as a result of vendor reviews, and ensure all internal and external partners are held accountable for their process improvement action plan(s).
Position requires 60% travel.

Job Requirements

  • Law Operations Preferred;
  • Law Degree Preferred;
  • BS/BA degree required - Accounting, Finance, and Business Administration;  MBA or other relevant graduate degree preferred;
  • Three plus years audit, risk and/or controls experience preferred in public accounting or Financial Service industry;
  • Preferred industries - Financial Service, Banking or Insurance industry experience;
  • Ability to lead an operational risk assessment from inception through discovery and conclusion;
  • Strong analytical skills, the ability to prioritize and must have solid time management skills;
  • Strong communication skills, both verbal and written;
  • Qualitative and quantitative analytical abilities;
  • Strong interpersonal skills to be able to interact with Senior Management within Chase and our Vendors;
  • Demonstrated ability to lead, coach, and delegate work.
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran

Job Snapshot

Employment Type Full-Time
Job Type Accounting
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Real Estate - Property Mgt
Required Travel Not Specified
Job ID 140070268
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O&C Sr. Program Associate- Performance Monitoring (Law Firm Auditor) - TPO Controls - Columbus, OH / Phoenix, AZ

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