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Web Application Specialist

Web Application Specialist

Job Description

Advicent Solutions, a leading provider of SaaS technology solutions for the financial services industry, is seeking a Web Application Specialist to install, administer and support custom enterprise applications at client sites and within Advicent web hosting facilities. This individual will work with customers to understand and deliver application configuration and operational requirements and assist with equipment upgrades to maintain an optimized environment for Advicent enterprise applications.

As a Web Application Specialist at Advicent, your responsibilities will include the following:

  • Provide installation, configuration, and support for Advicent web based applications.
  • Work with customers and the development team to troubleshoot and resolve application issues.
  • Install, configure, tune, troubleshoot, and apply patches to data center components that host and support Advicent applications.
  • Provide off hours support, as needed, to support product updates, equipment upgrades, and technical issues.
  • Support the application upgrade process by testing upgrades, patches, and changes in a test environment and subsequently rolling the changes into the production environment.
  • Develop and enhance procedures for installing, configuring, and testing Advicent applications.
  • Troubleshoot issues in a multi-tiered web application environment.
  • Provide on-call services on a periodic schedule for customer and application support.
  • Act as a point-of-contact to answer customer inquiries concerning system software and applications.
  • Setup and configure application monitor probes that test the health and availability of applications.
  • Work as a team member with other technical staff, to ensure smooth operation between systems and applications.
  • Maintain confidentiality with regard to the information being processed, stored, or accessed.
  • Assist in developing and enhancing the business continuation plan.
  • Some occasional domestic and international travel is required.
  • Perform other tasks and duties as needed/assigned.
  • Work with outside vendors and customers as needed.

Job Requirements

  1. Bachelor’s Degree in a computer science, information technology, or a related technology discipline.
  2. Working knowledge of Windows Server operating systems and Microsoft internet information server.
  3. Must be self-directed with the ability to work with minimal oversight.
  4. Good interpersonal and communication skills.
  5. Ability to multi-task and remain productive in a service-driven and results oriented environment.
  6. Demonstrated organizational, analytical, and problem solving skills.
  7. Ability to obtain a United States passport.
  8. Knowledge with software development processes is a plus.

Advicent Solutions is the leading provider of software-as-a-service (SaaS) technology solutions for the financial services industry. Our products include Web-enabled marketing communications, needs-assessment and financial planning tools. More than 250,000 financial professionals, including dozens of the world’s largest financial institutions, use Advicent’s solutions to help them grow their business, create exit barriers and stay top of mind. Our team is innovative, creative and flexible; the environment is collaborative and fun, with a focus on quality and results. We offer an excellent compensation and employee benefit package, including a 401k match, flexible scheduling, 4 weeks of paid time off and free soda!

Click the apply button to complete our short application process--it should take you less than 5 minutes. A member of our team will personally review your application and contact you, if we believe you are a fit for Advicent.

Advicent is an Equal Opportunity Employer. Must be authorized to work in the United States.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Software
Required Travel Not Specified
Job ID 240826
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Web Application Specialist

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