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Member Center Assistant Manager

Member Center Assistant Manager

Job Description

About Wright-Patt Credit Union:

 

Wright-Patt Credit Union is an organization of people...people here to serve our members through life in a truly different way.  Over the past 80 years, Wright-Patt has grown to serve more than 1,100 employee groups, individuals in seven counties in the Miami Valley, and many communities in Cincinnati and Columbus, Ohio. With 26 member centers and over $2 billion in assets, Wright-Patt now proudly serves over 230,000 member-owners. 

 

Job Description: 

 

The Member Center Assistant Manager assists in all aspects of managing the Member Center, and has direct supervisory responsibilities for  member service operations, which may include member service, cash, facilities, audits,  security, relationship building. The assistant manager is second-in-command of the member center and during absences of the manager will act as Member Center Manager.

 

 

Key Responsibilities:  

 

  • Assists the Member Center Manager in overseeing a member center operation that is adequately staffed with well-trained and motivated partner-employees performing in a safe and sound manner according to applicable practices, regulations, laws, and procedures while providing member-owners with prompt, courteous and accurate service. (40%)
  • As a working manager, assists in other Member Center roles as needed. Identifies opportunities to expand members’ relationships with the credit union by recommending appropriate products and services. Educates and trains member-owners on how to utilize convenient services and encourages increased use of the cooperative while deepening member relationships.  (25%)
  • Supervises, schedules, consistently coaches, regularly reviews, and develops for advancement, Member Center staff.  (25%)

Represents WPCU at community and public events. (if required by market) (10%) 

Job Requirements

 

Qualifications:  

 

  • High School Diploma or GED required.  Associate’s Degree preferred.
  • At least two years in the retail financial services industry is required.
  • Previous supervisory skills are preferred but not required (this is an entry-level supervisor position).
  • Must be familiar with member experience operations.
  • Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.

 

Our competitive benefits package includes Medical, Dental, and Vision Insurance, 401(k) Program, Profit Sharing, Paid Vacation and Holidays, Tuition Reimbursement, Short Term Disability, Long Term Disability, Life Insurance, Discounted Loan Rates, and Premier Member Accounts.

 

Wright-Patt Credit Union is an equal opportunity employer. Women & Minority candidates are encouraged to apply.

 

Apply online!

Please visit www.wpcu.coop/careers and submit an online application and resume. 

 

 

 

 

 

Job Snapshot

Employment Type Full-Time
Job Type Finance, Banking
Education High School
Experience At least 2 year(s)
Manages Others Yes
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 765131211
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Member Center Assistant Manager


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