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Claims Adjuster - Auto Physical Damage

Claims Adjuster - Auto Physical Damage

Job Description

Vanliner Insurance Company is a subsidiary of National Interstate Insurance Company (NASDAQ: NATL) and leading provider of transportation insurance.  We’ve been providing customized insurance products to the moving and storage industry since 1978. Our success is driven by the expertise, innovation and commitment to customer service our employees provide.  Vanliner Insurance is headquartered in Fenton, Missouri, a suburb of St. Louis.

Job Requirements

The primary responsibility of this position is to investigate liability and settle claims involving primarily first- and third-party non-injury claims utilizing state specific guidelines.  This position requires contacts with all involved parties in order to take statements and make liability decisions once all supporting documentation is received.  The incumbent must effectively communicate these decisions in a timely manner. 

  • Initiate the investigation of new claims, make liability decisions, and evaluate and negotiate settlements of property damage losses, including cargo liability claims, as appropriate.

  • Manage and oversee the work of outside adjusters, appraisers, and experts.

  • Recognize coverage issues and bring them to the attention of the supervisor.

  • Develop a basic understanding of liability and coverage principles.

  • Complete research to determine the market value of claimed property in order to make recommendations on settlement values using proper valuation methods.

  • Summarize and make recommendations for the disposition of claims in excess of the individual settlement authority.

  • Audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices. Consult with the supervisor for guidance on the use of outside experts.

  • Communicate settlements over $5,000 for liability deductible policyholders. 

  • Document claim file notes clearly with all communications and activities that occur during the handling of the claim using factual and objective information.  Initial subject lines should summarize the most important aspects of the file entry since the insured may have access to this information.

  • Respond to time sensitive material, including but not limited to intercompany arbitration hearings and department of insurance complaints.

  • Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.

  • Investigate and evaluate the subrogation potential on all files.

  • Maintain state license(s) by completing continuing education coursework and/or work towards a claims designation.

  • Other duties as assigned by the claims supervisor.

  • Bachelor’s degree and a minimum of 1 year of experience handling first-party physical damage and disputed liability claims or equivalent experience.

  • Commercial auto and multi-state experience is helpful.

  • Claims designation and/or state licensing is a plus.

  • Ability to read and interpret insurance policies, state laws and regulations, and vehicle and property appraisals and invoices.

  • Ability to compose professional letters, e-mails, reports, and comprehensive file notes.

  • Ability to speak effectively before vendors, customers, claimants, attorneys, and company management.

  • Working knowledge of Microsoft Office.  Experience strongly preferred in Word, Excel and Outlook Express.

  • General knowledge of Internet use.

  • Must be able to interpret policies, perform analytical research and investigations, and make sound judgments from data and records collected.

  • Must have strong analytical skills.

Physical Demands

  • Continuous use of a computer.
  • Continuous use of the telephone.
  • Frequent reading of reports, appraisals, billings and other documentation.
  • Occasional use of fax and copy machine.
  • Occasional lifting up to 10 pounds.


Travel Requirements:  No travel is required in this position.

  • Continuously works indoors.
  • May require some work outside of normal business hours to meet deadlines and/or to meet personal performance objectives.
  • Required to take a weekly after-hour emergency phone rotation 1 to 2 times per year.


Job Snapshot

Employment Type Full-Time
Job Type Insurance
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Insurance
Required Travel Not Specified
Job ID 17026416
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Claims Adjuster - Auto Physical Damage

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