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S.A.F.E. Inbound Sales Specialist/Sales Banker - Bilingual Spanish Required

S.A.F.E. Inbound Sales Specialist/Sales Banker - Bilingual Spanish Required

Job Description

IMPORTANT NOTE:  Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.  If there is an exceptionally high volume of applicants for this job posting, this job posting may close before the indicated expiration date.


• * * Currently Hiring for Our Class Starting on 9/2/2014* * *


• Training hours are to be determined; Monday-Friday for 6 weeks (Must be available to attend entire paid training class). 

Current schedules being offered after training are:

•*10:00am-6:30pm; Sun 9:30am-6:00pm with Thur/Sat off

•*1:30pm-10:00pm; Sun 12:00pm-8:30pm with Wed/Sat off

•*10:00am-6:30pm; Sat 9:00-5:30 with Thur/Sun off

•*12:30pm-9:00pm with Wed/Sun off

•*Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.          

•Salary Range - $14.93/hr. - $15.59/hr. DOE plus eligible to participate in the WFCC Service Incentive Plan

Our next big investment is in you!  Wells Fargo offers:

• A broad array of medical, dental, and vision plans

• Paid Time Off

• 401 (k) and Stock Purchase Plans

• Discounts and Savings on Wells Fargo financial products, home mortgages and services

• Tuition Reimbursement

• Wellness Benefits

• Commuter Benefits

A bilingual Inbound Sales Specialist (aka sales banker) will engage every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo’s customers’ financial needs.  They achieve 100% of their goals for daily core solutions. Sales goals are also measured by the service quality of sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines.   

Successful sales bankers will have the drive to achieve the highest level of performance (platinum or gold) without sacrificing customer service and are never satisfied with only copper or silver performance.  While much of the job is responding to inbound calls, the most productive sales bankers also proactively reach out to customers who previously expressed an interest in a product or service. High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo, including: home equity loans, Certificates of Deposits, savings, checking, and other types of accounts, as well as insurance offerings.

We provide our sales bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the sales bankers’ career growth. Our successful bankers demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history.  They also demonstrate strong listening, written and verbal communication skills.  They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.  

Our sales bankers play a critical role in our customers’ lives; therefore, predictable and reliable attendance is an essential function of the position. 

This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Job Requirements

* Basic Qualifications:
6+ months of sales or customer service experience. Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening.

* Minimum Qualifications:
Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues. Demonstrated excellent verbal and written communications skills. Basic knowledge of financial products and services. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position.

Job Snapshot

Employment Type Full-Time
Job Type Sales, Banking
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 5015485
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S.A.F.E. Inbound Sales Specialist/Sales Banker - Bilingual Spanish Required

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