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Implementation Project Manager

Implementation Project Manager

Job Description


The Implementation Project Manager (IPM) is a highly motivated professional with at least 5 years of successful PBM project management experience interfacing with clients to manage projects including transitioning clients to Navitus from their current PBM, implementing new services/programs, facilitating a change in vendor relations, i.e. TPA, disease management organization, etc. and more. The position is responsible for the building an early relationship with the clients so they learn to trust us and have confidence that their transition needs will be successfully met as seamlessly as possible. The IPM must have strong relationship skills to be able to work with not only the client team members, but also with the subject matter experts within Navitus which will be key to a successful implementation. Excellent communication skills is necessary to ensure that all team members are kept well informed of the requirements, any changes, progress status and any potential issues. The IPM will additionally be responsible for supporting other client projects as needed and lead and contribute towards team goals. 

Job Duties Include: 

  • Prepare for and facilitate a new client Kick-off Meeting for the purposes of requirements gathering and discovery
  • Assist the Client with facilitating any impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation
  • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
  • Create and maintain a detailed project plan
  • Continuously monitor progress in terms of the status of the project and report back to internal management and subject matter team members and the Client using weekly status report formats
  • Assist with escalated client issues, member issues, project issues, etc. as identified or requested by the client through direct support or through the support of the Navitus subject matter experts assigned to the project
  • Provide go-live support either through remote access, internal on-site access or client site access. This requires working on January 1st of each year and other non-business days as needed
  • Facilitate Post Implementation Review meetings with the Client
  • Support other client related projects that require project management services
  • Support internal department projects
  • Provide mentoring and support to other team members
  • Travel to Client sites

Job Requirements

Job Qualifications/Experience:

  • Knowledge of PBM or health care industry required
  • Minimum of 5 years project management experience, working with external clients
  • Ability to work independently and prioritize work in order to meet client and internal needs
  • Strong team orientation, commitment to sales and client service and desire to succeed
  • Willingness to travel as needed to meet client requirements
  • Excellent verbal and written communication, presentation and negotiation skills required
  • PC skills; Microsoft Office including Project, Email, and Internet
  • Valid State Driver’s License and current Automobile Insurance Policy


Bachelor's degree in business, marketing, or related area preferred


Job Snapshot

Employment Type Full-Time
Job Type Insurance
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services, Insurance, Managed Care
Required Travel Not Specified
Job ID 198
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Implementation Project Manager

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