Job Description Summary:
The Account Manager is accountable for same store Medicare growth by initiating and maintaining ongoing professional contacts with physicians, area health facilities, community organizations, state and county medical societies, and similar groups and institutions. The Account Manager will not only be responsible for the primary objective of same store Medicare growth in his or her market, but will also be expected to articulate all of the critical elements necessary to accomplish this goal to other members of the sales team. Account Managers may be expected to take on additional responsibilities as Sales Managers or Sales Trainers in their respective divisions.
Essential Job Functions/Responsibilities:
A.Achieves net contribution growth goals necessary to support company objectives.
B.Consistently meets sales call objectives as established by the Sales Manager..
C.Completes all required account data, call log, and Quarterly Sales Plan forms as requested by the Sales Manager.
D.Enters all sales call activity into company-issued PDA by the end of each working day and synchronizes the device at the end of each working day. Entries will be thorough, yet concise. Sales staff will make an average of 8 - 10 face-to-face calls with referral source decision makers each working day.
E.Communicates effectively with company personnel to coordinate growth activities.
F.Successfully completes all required training modules and exhibits knowledge of service capabilities for all product lines while in the field as well as a fundamental understanding of Medicare, Medicaid, third party payor coverage and private pay business.
G.Exhibits ability to perform market analysis and knowledge of industry trends and market activities.
H.Actively participates in agency’s business growth meetings, strategic planning meetings, company in-services and required activities as determined by the Sales Manager.
I.Effectively manages company resources regarding expenses and time management.
J.Has in-depth knowledge of financial picture of agency and corporate fiscal goals and objectives.
K.Effectively cultivates new business opportunities.
L.Analyzes cause of customer service issues, communicates those issues to the Sales Manager, Agency Administrator as necessary and assists in developing solutions to problems.
M.Displays highest level of professionalism in terms of interaction with CareSouth employees, outside parties and adheres to company dresscodes during working hours and at company functions.
N.Displays effective communication skills and a positive attitude.
O.Participates in effective networking activities as approved by the Sales Manager
P.Assists the Sales Manager and Sales Trainer in orientation and mentoring of other staff related to business growth.
Q.Promotes customer service with timely call backs, listening and understanding, good communication, and positive attitude.
R.Performs other duties as assigned.