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Enterprise Content Management (ECM) Solutions Analyst

Enterprise Content Management (ECM) Solutions Analyst

Job Description

Status Code: 01 - REGULAR FULLTIME (ACTIVE)
General Job Categories: Information Technology
Work Hours: Test Required?: None
Job Grade Level:
Test Required:
Shift:
Job Description:

Phoenix-based SRP, the nation's third-largest public power and water utility, is recruiting an Enterprise Content Management (ECM) Solutions Analyst for its Content & Records Management Department.

JOB DESCRIPTION:
ESSENTIAL DUTIES & RESPONSIBILITIES:
•Consults with internal SRP stakeholders to develop content management solutions that enable business processes and support content management lifecycle principles.
• Understands processes and best practices of developing and implementing a new Enterprise Content Management System (OPEN TEXT & Bentley)
•Defines and develops repeatable and/or customized ECM solutions including requirements and specification, database and data architecture, system design and architecture, workflow, and other development, and the qualification of final product via user acceptance testing, pilots, benchmarking, reporting, pre-production testing and operational readiness at the time of delivery.
•Performs development and release planning for upgrades to future versions and/or replacement of legacy ECM systems, including updates/upgrades to integrated products within the suite.
•Develops high quality design documentation based on standard UML; (workflow use cases, context diagrams, class models). Develops operational documentation.
•Researches and recommends new technologies, development tools and development methodologies.
•Provides 24x7 tier 2 technical and functional support for all ECM systems and applications to maintain an agreed upon service level to our customers. Coordinates and escalates issues, activities, tasks and projects with internal SRP workgroups and outside vendors as needed.
•Develops and deploys various types of configuration and application components including data/object models, security, workflow/business process management, information lifecycle and user experience management.
•Creates training and documents procedures for hand off to internal clients and IT Service Desk as required.
•Must be a strong team player, motivated self-starter, quick-learner with excellent oral and written communication skills. This individual must have demonstrated ability to interact productively and amicably with clients, management, peers and other consultants.

OTHER::
•May be asked to write application program code using high level programming languages and tools to support all applications.
•All other job-related duties as assigned.

KNOWLEDGE & SKILLS:
Technical:
•Content Management: OPEN TEXT, Bentley
•eDiscovery: Symantec Enterprise Vault, Symantec Clearwell, Symantec Discovery Accelerator
•Operation Systems: UNIX, all Microsoft Windows, HPUX, Server Virtualization
•Programing/Application Development: XML,HTML, Visual Studio, JAVA, SQL
•Databases: Oracle 10/11g., SQL Server 2005/2012
•Experience with the following: Information Lifecycle Management, Enterprise Search, Metadata Management, Taxonomies, Data & Text Mining, and Folksonomies.

Non-Technical:
•Experience implementing, designing and enforcing project management, requirements definition and signoff, Information Technology Infrastructure Library (ITIL), Software Development Lifecycle (SDLC), quality assurance methodologies, software testing principles, as well as Change Management and Configuration Management best practices. Team Foundation Server (TFS) a plus.
•Ability to rapidly learn new software and maintain competency with developing technologies.
•Ability to constantly seek and acquire knowledge of emerging technologies.
•Ability to estimate time needed for solution development. Ability to suggest alternative approaches.
•Proficient with Microsoft Office Suite.
•Ability to communicate effectively, orally and in writing.
•Ability to use sound judgment.
•Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.

EDUCATION & EXPERIENCE:
Eligibility for placement in the Job Family will be evaluated on an individual basis according to experience and educational background. The requirement for professional experience is defined as post-degree, exempt/professional, job-related experience.

Senior Computer Analyst - Salary Grade 54:
Bachelor's Degree in Computer Information Systems or Computer Science plus five years of experience; or a Bachelor's Degree in related field appropriate for the assignment plus six years of experience.

Computer Analyst - Salary Grade 52:
Bachelor's Degree in Computer Information Systems or Computer Science plus two years of experience; or a Bachelor's Degree in related field appropriate for the assignment plus three years of experience.

Associate Computer Analyst - Salary Grade 51:
Bachelor's Degree in Computer Information Systems or Computer Science; or a Bachelor's Degree in related field appropriate for the assignment plus one year of experience.


EOE - SRP encourages a diverse workforce

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.

~cb~

Job Requirements

 

Job Snapshot

Employment Type Full-Time
Job Type Management
Education 4 Year Degree
Experience At least 1 year(s)
Manages Others Not Specified
Industry Government - Civil Service, Energy - Utilities - Gas - Electric, Other Great Industries
Required Travel Not Specified
Job ID V-6992
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Enterprise Content Management (ECM) Solutions Analyst


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