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Desktop Support Rockstar

Desktop Support Rockstar

Job Description

Ref ID: 03220-120246

Classification: Desktop Support

Compensation: DOE

Robert Half Technology is recruiting for a Desktop Support Professional on a contract or contract to hire basis for a local company located in the greater Raleigh Metro area.

Requirements and Responsibilities Include:

  • A Minimum of 4-5 Years prior Desktop related work experience is a Must.
  • A minimum of 2-3 Years of Troubleshooting in a Windows Environment, using Windows Remote Desktop, Citrix, and Active Directory.
  • Provide 1st and 2nd tier support to identify, investigate and resolve many hardware and software related technical problems via Helpdesk, Email as well as On Site.
  • Support Applications, Printers, Storage Systems and Networking infrastructure.
  • Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets.
  • Knowledge of HEAT, Magic, Remedy or other Ticketing systems is a must.
  • Strong Knowledge of Windows Server 2003 and 2008.
  • Expert understanding of VPN Clients, Cisco, Citrix, or Windows Remote Desktop.
  • Expert understanding of WAN/LAN Administration.
  • Experience Troubleshooting Hardware, PCs, laptops, BlackBerry, iPhone, and Android Devices.
  • Demonstrated ability to handle multiple projects and assignments.
  • Demonstrated ability to manage work schedules, project and task priorities.
  • Strong problem-solving skills and attention to detail.
  • Desire to interact with end users or clients on the phone or in person in a courteous, professional manner.

  • A successful candidate will also possess an MCITP Certification and 5+ Years experience.


    Job Requirements

    Intermediate Active Directory, Intermediate VPN (Virtual Private Networking), Intermediate VoIP

    With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

    In 2014, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 17, 2014).

    Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    Equal Opportunity Employer M/F/Disability/Vet

    Job Snapshot

    Other Pay DOE
    Employment Type Contractor
    Job Type Engineering, Information Technology, Design
    Education Not Specified
    Experience Not Specified
    Manages Others Not Specified
    Industry Computer Hardware, Computer Software
    Required Travel Not Specified
    Job ID 03220-120246
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    Desktop Support Rockstar

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