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Case Manager

Case Manager

Job Description


Under the direction of the Manager, Client Services the Case Manager will collaborate with clients to define and execute their collection, processing, review and document production strategy for a project including but not limited to i) initiating a project, ii) conducting needs assessments, iii) determining and executing collection, processing, review and production requirements for a project, iv) establishing and maintaining repositories, v) preparing productions, vi) maintaining project budgets and deadlines, and vii) communicating with clients regarding status.
 
Responsibilities

•         Serve as the primary point of contact for clients leveraging processes and technology resources to meet the objectives of a project;

•         Effectively lead and/or utilize team, department or company resources to meet the needs of a project through the communication of work direction and appropriate delegation, monitoring and inspection of tasks;

•         Provide thorough, accurate and timely communication to clients ensuring they understand the status of a project including but not limited to deliverables and financials; set and refine client expectations as changes in a project occur;

•         Provide collaborative support to clients on company products and services such as system access, search creation, problem resolution; involve other subject matter experts as necessary;

•         Successfully manage multiple concurrent projects from transition to archival while keeping team leadership informed of status, potential project risks or pending issues;

•         Develop strong client relationships through collaborative, consultative service aligned with the broader needs of the client ensuring a superior client experience;
In addition, this Case Manager will be working within the company’s kCura Relativity system in a hosted environment, and should have extensive Relativity experience including:

•         Experience with Relativity, including but not limited to, creating workspaces, managing permissions, importing/exporting data, and generating outgoing productions.

•         Experience with using the advanced features of Relativity including API development and/or implementation, workflows, analytics, clustering, email threading, near duplication analysis, and assisted review.

•         Experience with Relativity to design and modify databases, create complex search queries and resolve technical issues.

•         Ability to educate and train end users on Relativity and general best practices.

•         Relativity Certified Administrator (RCA) with expert knowledge of all working phases of Relativity is desired.

Job Requirements

Qualifications
 
Any combination equivalent to:

•         At least 2 years of litigation support or related legal industry experience

•         At least 1 years of project management experience; PMI certification preferred

•         Bachelor’s degree, advanced coursework in related field a plus

•         Experience with Relativity is required
 
Who We Are
Altegrity, Inc., is the parent and holding company of four business’s which include Kroll Advisory Solutions, the global leader in risk mitigation and response; Kroll Ontrack, a leading provider of legal technologies, data recovery, data backup and information management products and services; HireRight, a global commercial employment background and drug screening supplier to more than one-third of the Fortune 500 companies; and USIS, the largest commercial provider of background investigations for the federal government. Headquartered in New York City, Altegrity has approximately 10,500 employees in 30 countries and partners with its clients to help them Make Decisions Smarter® by uncovering, reviewing, analyzing and delivering information.
 

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 07412
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Case Manager


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