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Field Service Technician

Field Service Technician

Job Description

The Field Service Technician will report to the Regional Field Service Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to residential and commercial PV systems, electric vehicle charging stations, and energy efficiency installations comprising SolarCity’s installed base.  The Field Service Technician will be asked to assist in the commissioning of the solar array and monitoring systems during project installation.  


The ideal candidate has significant experience and understanding in the design and installation of commercial and residential PV systems.

Responsibilities

• Performing required preventive maintenance activities on commercial inverters to maintain warranty coverage
• Responding to corrective maintenance cases on both commercial and residential PV systems.  Includes troubleshooting, testing, repairing activities and updating online case logs accurately
• Attending and demonstrating outstanding performance at multiple inverter training schools
• Working safely and in accordance with SolarCity and industry standard safety requirements
• Report writing, where required, to comply with deliverables in commercial O&M contracts
• Working closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
• Prioritizing conflicting work requests and escalations
• Working with customers unhappy with the performance or functionality of their systems
• Ensuring the vehicle, tooling, electronics, software, and company property issued are  accounted for and taken care of
• Working with the electric vehicle charging station teams and understanding the systems and installation requirements
• Supporting the ongoing development and improvement of the SolarCity Field Service team

Qualifications

Job Requirements

• Extensive hands-on experience installing, maintaining, and troubleshooting PV systems
• Comfortable in a fast paced field environment
• Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment
• NABCEP Certification strongly preferred
• Journeyman Electrician’s card or equivalent required to perform electrical work in the state where work will be performed by the candidate
• Greater trades experience in roofing or electrical a plus
• Have a minimum of one years of PV installation experience
• Proficiency in installing all types of grid-tied inverters & able to work with various ground and roof mount racking systems
• Understanding of the NEC codes that relate to PV installations
• Must be very organized and be able to meet aggressive timelines
• Willing to do residential, commercial & service work
• Excellent customer service skills required
• Excellent written and verbal communication skills required 
• Must have a valid driver’s license with a clean driving record
• All candidates must submit and be able to pass a background check and drug test
• Must be able to climb ladders and stairs, lift 100 pounds, and must be able to work on your feet for long periods of time
• Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
• Experience with plumbing and HVAC highly desirable
• Must be comfortable working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc)
Benefits for Full-Time Positions:


• Competitive compensation with many positions incentivized
• Paid training with the nation’s leader in solar power
• Full benefits package  including health, vision, dental insurance
• Attractive vacation, sick and holiday pay
• 401(k) savings plan
• Employee referral program
• Eligibility to receive equity in the company
• Career path opportunities for top performers


SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws.

Job Snapshot

Employment Type Full-Time
Job Type Marketing, Sales, Skilled Labor - Trades
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 2014-3407
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Field Service Technician


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