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Part Time Resolution Agent

Part Time Resolution Agent

Job Description

The Part Time Resolution Agent will be responsible for handling calls regarding transaction errors reported by customers and entering claims/disputes when required. Resolution Agent is expected to be subject matter experts with regards to Reg E, and ensures that the card holder is provided with accurate information regarding their claims.


  1. Provide stellar, courteous and profession customer service when interacting with the customer.
  2. Identify the type of transaction, and complete the appropriate Oral Notice claim when required.
  3. Become a subject matter expert regarding Reg E and covey appropriate and accurate information to the card holder in compliance with the Reg.

In this position you will be handling incoming calls from Higher One customers.


  1. Performs other duties and functions as required in support of the Banking Operations department.

There are two positions open, 2pm to 8pm and 4pm to 10pm Eastern Time.  This position can be a remote, work from home position.

Job Requirements

  1. Self motivated
  2. Thrives in a collaborative team environment
  3. Knowledge of the Electronic Funds Transfer Act (Regulation E) a plus
  4. Knowledge of the Electronics Payments Association a plus
  5. Knowledge of debit card chargeback codes a plus
  6. Proficient in Excel, Outlook, Word
  7. Excellent written and verbal communication skills
  8. Proven propensity to learn new technologies quickly
  9. Strong organizational skills
  10. Handle multiple tasks simultaneously and prioritize assignments
  11. Demonstrates analytical problem solving skills
  12. Detail oriented
  13. Ability to provide stellar customer service to resolution
  14. Enjoys new challenges in a rapidly growing changing environment

Job Snapshot

Other Pay Hourly
Employment Type Part-Time
Job Type Customer Service, Banking
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 262369
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Part Time Resolution Agent

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