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Customer Service Manager (Client Manager)

Customer Service Manager (Client Manager)

Job Description

Customer Service Manager (Client Manager)

Job Description
Your positive attitude and customer focus are about to land you a great opportunity! CareSouth is seeking a Customer Service Manager to join our team. Known for quality care, we are the trusted source for home health care services. A crucial member of the management team, the Customer Service Manager ensures the delivery of excellent customer service and quality home care services. In return, we offer competitive pay, excellent benefits, and advanced technology such as user-friendly smartphones and tablets. Every day, we make a difference in the lives of patients, and as a member of our team, so will you. Apply today!

Customer Service Manager (Client Manager)

Job Responsibilities
As a Customer Service Manager, your focus will be on the reliable delivery and coordination of client care, growth, and development of private duty services and recruitment of qualified direct care staff. This involves managing a caseload of clients as well as coordinating all client services and developing strong relationships with clients, direct care staff, and referral sources.
Customer Service Manager responsibilities include:
•Performing HCHB assigned workflow, maintaining branch emergency call tree and telephone lists, coordinating emergency drills, and performing office safety inspections
•Coordinating orientation activities and maintaining all agency files, including storage and retrieval of records
•Managing branch payroll and billing needs
•Managing direct care staff
•Anticipating recruiting needs and seeking/sourcing, interviewing, and on-boarding quality direct care staff
•Scheduling all new and existing clients; coordinating supervisory functions and long-term plan with nurse supervisors
•Answering all service inquiries, receiving private duty referrals, and capturing electronically and following-up on pending referrals
•Providing information regarding private duty services to patients, families, physicians, case managers, facilities, and all other potential referral sources
•Developing a marketing plan and proactively adjusting it to promote continuous growth
•Facilitating local marketing and recruiting events to build a strong presence in the community

Job Requirements

Job Requirements
Don’t miss this opportunity to take your management career to the next level with an industry leader! Here’s what you’ll need to qualify for this exciting opportunity.
Customer Service Manager requirements:
•High school diploma or equivalent
•Bachelor’s degree, preferred
•General knowledge of business administration, prior health care, homecare, staffing, recruiting or account management experience, strongly preferred
•Knowledge of/experience with health insurance, long-term care insurance/payer sources, preferred
•Demonstrated record of strong interpersonal skills and of successfully taking on increased responsibilities
•Proven communication skills
•Strong computer skills

Customer Service Manager (Client Manager)

Benefits
At CareSouth Home Care Professionals, we care about our employees as much as we care about our patients. As one of our employees, our strong commitment means you will have the resources and support you need to achieve success. We are proud to offer competitive pay as well as the following benefits:
•Healthcare, dental, vision
•Flexible Spending Account (FSA)
•Short-term Disability / Long-term Disability
•401(k)
•Paid time off

Customer Service Manager (Client Manager)

Why CareSouth?
MORE opportunity. MORE Support. MORE Success.
Apply Today!

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 3442
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Customer Service Manager (Client Manager)


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