Consulate Health Care is one of the nation’s leading providers of Senior Health Care Services. Operating more than 190 centers nationwide, we offer services ranging from short-term transitional care to Alzheimer’s and dementia care.
Since our formation in in 1997, our mission remains “Providing Service With Our Hearts and Hands”, which guides us in everything we do. Our short-term rehabilitation and skilled nursing services help patients recover from illness, injury or medical procedure, and return to a self-sufficient lifestyle, and our assisted and independent Living services provide an engaging, community-oriented experience for our residents.
Our employees are the driving force behind our success in meeting our most important mission. We offer more than just a job – we offer rewarding careers- to those who share our unwavering commitment to helping others and to our Core Values of: Compassion, Honesty, Respect, Integrity and Passion.
|Regional Director of Human Resources
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Purpose of your Job Position
As a Consulate Management Company employee, you are entrusted with the responsibility of carrying out your daily tasks and assigned duties while demonstrating Consulate’s Core Values of Compassion, Honesty, Integrity, Respect and Passion. You are expected to provide innovative, responsible results with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results. The Regional Director of Human Resources is responsible for overseeing and directing Human Resource functions for designated Region (s)/Facilities. Provide Human Resource support to assigned nursing facilities through policy interpretation and direction; consult on employee relations, disciplinary issues and staff complaints. Manage collective bargaining agreements (where applicable). Assist and guide recruitment/retention process. Offer input to control of financial management of labor expense. Partner with Regional Vice President of Operations to ensure regional operational goals are met. Serve as a resource to other departments at the regional level on HR issues. Communicate with HR Team regarding changes in policies and other issues affecting employees/employment throughout the Company.
As Regional Director Human Resources, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Responsible for overseeing and directing Human Resource functions for designated Region(s)/Facilities. Serves as resource/consultant to management ensuring that HR planning, employment, employee relations, benefits administration, training, salary administration, and personnel policies and procedures are clear and applied fairly and consistently and in compliance with all state and federal labor laws. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon you performance of the tasks listed in this job description. The employer has the right to revise this job description at any time, for any reason.
Duties and Responsibilities
- Facility Area: Review staffing needs, assist in identifying viable sources of candidates and help create appropriate advertising in association with Director of Recruitment
- Key Facility and Regional Positions: Coordinate with Director of Recruitment these needs and provide feedback on potential candidates and assist in transition of new hires to position.
- Utilize and ensure compliance with Consulate Careers website.
- Coordinate the Employee Engagement Survey process and help ensure participation by all facility staff; facilitate interpersonal communication between participants, assist with analysis of survey results; provide feedback, corrective actions and implementation of action plan.
- Ensure compliance with the implementation of the Blue Ribbon Orientation Program at facility.
Labor Management at Facility Level:
- Assist in management of labor costs, including pay practices, bonus/incentive programs, proper staff ratios and employee hours
- Evaluate agency use; assist in identifying options to reduce/eliminate agency hours.
- Oversee facility Compensation Administration Plans and prepare wage proposals to include labor analysis, wage surveys, payroll trend reports, agency usage, open positions and the labor report information.
- Participate in Weekly Operations Call providing information on agency usage and plans to eliminate agency.
- Drive scheduling process through support and guidance to staffing coordinator on effective use of Company’s Scheduling System; partner with the Payroll Operations Specialist to ensure compliance.
Employee Management at Facility level:
- Provide advice and counsel to facility management regarding appropriate progressive discipline; attend disciplinary meetings, when appropriate and review/approve employee terminations
- Assist and educate facilities with the Problem Resolution Procedure.
- Investigate/resolve employee complaints; file responses to Compliance Hot Line calls, as directed.
- Serves as a resource for and assist in training of the HR/Payroll Coordinator on HR policy and process.
- Manage the HR audit process with the HR/Payroll Coordinator to ensure appropriate records are completed and filed; audit the HR records and systems as needed.
- Manage the labor-relations function, where appropriate, through participation in the collective bargaining and grievance/arbitration processes.
- Participate in labor management meetings at unionized facilities.
- Partner with payroll processor and/or vendor to ensure payroll practices are properly implemented and followed at the facility level; and assist in benefit enrollment and the resolution of benefit issues
- Assist facilities in resolving employee benefit concerns, as necessary.
- Employment- Laws, Litigation and Correspondence:
- Provide consultation on employment laws and federal and state nursing home regulations pertaining to personnel.
- Investigate/respond to state and federal agency charges of discrimination, wage and hour violations and similar employment related issues working with the VP of HR for final response preparation.
- Acts as liaison between Risk Management Vendor and facilities on workers’ compensation issues.
- Participate in unemployment hearings, as necessary.
- Provide information on HR initiatives, respond to inquiries about specific facility HR issues and give feedback on proposed action plans related to employment/employee relations at the facility and regional level.
- Consults with RVPOS, EDs and DCSs and other key regional staff on issues affecting employment and employee relations.
- Liaison between line staff and management.
- Assist RVPOs and other staff with employee performance management.
- Monitor, review and coordinate training at facilities as needed to ensure compliance with the Company’s Corporate Compliance Plan.
General Areas of Responsibility:
- Deals with highly confidential information.
- Maintains and oversees personnel policies and policies for facilities; provide HR policy interpretation and guidance on implementation of policies.
- Assist Corporate HR Staff and management in development of policies and procedures and job descriptions.
- Participate with the HR Team in the development of initiatives, policies, practices and other strategies and ensure effective dissemination of these items to regional and facility staff.
- Complete assignments/projects as directed by the Vice President of Human Resources and the Senior Vice President of Human Resources.
- Perform all other duties, as assigned.
- Provide leadership to others through example and sharing of knowledge/skill.
- Possess the ability to embrace Consulate Health Care’s Core Values of Compassion, Honesty, Integrity, Respect and Passion and incorporate them into one’s daily job function.
- Demonstrate respect and compassion in every interaction.
- Conduct oneself with the highest degree of honesty and integrity in every interaction and encourage similar behavior with all contacts.
- Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families and visitors.
- Moderate (up to 50%) to heavy (up to 70%) travel by land and/or air.
- Works beyond normal working hours, weekends and holidays and on other shifts/positions as necessary.
- Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
- Attends and participates in continuing educational programs.
- Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
- Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and AIDS and Hepatitis B viruses.
- Communicates with nursing personnel, and other department personnel.
- Is subject to hostile and emotionally upset residents, family members, personnel, visitors, etc.
- Is involved with residents, family members, personnel, visitors, government agencies and personnel, etc., under all conditions and circumstances.
- Bachelor’s Degree; one (1) to two (2) years related experience and/or training; or equivalent combination.
- Prefer a minimum of 5 years human resources experience in long term care in a multiple facility capacity.
- Must have at least 2 years experience in human resources in long-term care.
- Must have intermediate personal computer skills to include electronic mail, record keeping, routine data base activity, word processing, spreadsheet applications, graphics, etc.
- Must possess the ability to work independently.
- Must possess exceptional team building and people skills.
- Must possess excellent verbal, written, and interpersonal communication skills.
- Must possess the ability to cope with the stress associated with changing census and workload pressures.
- Must demonstrate the ability to prioritize and time-manage effectively for self and others.
- Must be knowledgeable of computer systems, system applications, and other office equipment.
- Must possess the ability to deal with a wide range of personality types, ages, and diverse cultural backgrounds.
- Must possess the ability to articulate and comprehend the English language.
- Must possess the ability to prioritize and time-manage effectively for self and others.
Physical and Sensory Requirements
- Must be able to move intermittently throughout the workday.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to cope with the mental and emotional stress of the position.
- Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
- Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel and support agencies.
- Must meet the general health requirements set forth by the policies of the company, which include a medical and physical examination.
- Must be able to relate to and work with the ill, disable, elderly, emotionally upset, and, at times, hostile people within the facility.
- Excellent hearing and verbal skills required for facilitation, relations, and liaison activities.
- Excellent visual skills required for patient assessment, documentation and outcomes analysis.
- Manual dexterity required for documentation and data entry.
- Physical ability to visit site(s), and capability to negotiate complex physical plants.
- Requires intense concentration and attention.
- Ability to cope with stress associated with changing census and workload pressures.
- Must be able to push, pull, move, and /or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
- May be necessary to assist in the evacuation of resident during emergency situations. (If in facility at time of evacuation event).
See Requirements above
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||Consulate Health Care
||Healthcare - Health Services
||4 Year Degree
||1 to 2 years