EXIT BOOTH AGENT
Job Description

ABOUT THE COMPANY

Fox Rent A Car, is a discount car rental company with operations in 18 locations and over 1000 employees. The company provides excellent customer service along with low rates since its founding in 1989. Today, our success in these areas has enabled us to develop into the largest independent car rental company headquartered in California. You will find Fox Rental Car offices conveniently located at major airports throughout the world.

 

GENERAL JOB SUMMARY:

Provide superior, friendly, efficient service during all aspects of the rental car process, making all transactions quick and efficient.

 

EXIT BOOTH AGENT- PRINCIPAL DUTIES AND RESPONSIBILITIES:

Check customers driver’s license with rental agreement at exit to make sure customer at the wheel is the same customer documented on presented rental agreement

Scan barcode on Rental Agreement to start transaction

Scan barcode on vehicle to attach unit to the Rental Agreement

Acquire customer signature on printed check out slip

Field general questions from exiting customers

Ensure all non-rev vehicles are logged

Allow only authorized personnel entrance or exit from the lot at assigned exit booth

Make suggestions and recommendations to streamline tasks to produce better results

 

JOB SPECIFICATIONS:

 Education-

 High School Diploma or GED or an equivalent combination of education and work related experience

 

Experience-

Rental experience is preferred

Must possess a valid driver’s license with a safe driving record

     



Job Requirements

Knowledge/Skills/Abilities:

Knowledge of Rent 2000

Possess strong skill set in customer service and problem prevention

Ability to effectively offer and sell incremental items

Ability to communicate instructions from management to other positions

Knowledge of Location key item metrics and budgets

Ability to work in high stress and pressure situations

Comply with all uniform appearance requirements

Must have good written and verbal communication skills

Must be able to understand, read and write English

 

INTERNAL/EXTERNAL CONTACTS:

Internal-

Various Rental Location employees

External-

Regular contact with Customers

May have some contact with service vendors such as towing vendors, body shops, dealerships, etc.

 


Company Overview

Fox Rent A Car, Inc. was founded in 1989, as a discount brand catering to airport travelers. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty years. Established on the basis of joining technology-enabled efficiencies with proactive price management, Fox has been successfully growing airport rental market share and positioning itself as a viable alternative to the larger brands in the car rental space.

With 18 major airport locations across the US, Fox Rent-A-Car offers the consumer the same selection of foreign and domestic vehicles at a significant discount from the larger rental operators in the market. As the 21st century traveler becomes more discerning and cost-conscious, the Fox brand will continue to gain acceptance and a loyal following, founded on the principle of consistently offering value and superior service to the customer.


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