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JOB SUMMARY

COMPANY: Brooksource

LOCATION: Minneapolis, MN 55401 (map it!Map it!)

EMPLOYEE TYPE: Contractor

INDUSTRY: Other Great Industries

MANAGES OTHERS: Not Specified

JOB TYPE: Information Technology

REQ'D EXPERIENCE: Not Specified

PAY: N/A

CONTACT NAME: Megan Hansen

PHONE #: Not Available

"I have worked with several technical staffing companies and can honestly say that Brooksource goes above and beyond to build a relationship with their consultants. Their desire to create a good work environment for their consultants is unlike any experience I have encountered."

Jeff, Brooksource Consultant


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Service Desk Analyst

Job Description

 General Duties

  • Provide first level support for internal company employees as well as external customers
  • Responsible for problem recognition and resolution, often using specialized help desk computer programs and databases
  • Responsible for entering and tracking incidents and requests into a workflow  management system
  • Expedient response to issues and questions through both email and phone

 Competencies:

  • Exceptional customer service skills (advocate for the customer) - able to deliver courteous, professional, and patient assistance to a wide range of customers/users, some of whom may have limited technical communication skills or knowledge

      •  Take ownership of user problems and follow up the status of problems on behalf of the user and     communicate progress in a timely manner



 

Job Requirement




  • Required Education/Training/Experience:
  • 1+ years in a customer-facing support environment, IT Service Desk, Help Desk or established Call Center, (technical support preferred)
  • Knowledge of and experience in multi-channel IT support environment (phone, email, chat, self-service)
  • Understanding of Incident, Problem, and Change Management and/or ITIL Framework


 

 


About Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Our personal touch and the ability to customize the placement to your interests, is what sets us apart. Our goal is to continue providing the tools and opportunity to help our people grow, while building lasting relationships with our consultants to stay in tune with their career aspirations; thus providing our clients with the best possible candidates from a personal and technical perspective. We believe this creates the basis for a lasting partnership between our business and employees, thus an excellent place to work.

Our application and interview process is based on the candidate experience: simple, less time consuming, and focused on your interests. Please apply thru this job posting, visit our website www.brooksource.com, or call into our offices to learn more about available positions.

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