CSR (Customer Service Representative), Inside Sales

Job Description

The Customer Service Representative (CSR) is a multifaceted position with the overall broad objective of providing assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales by coordinating all requests for information, promotional material, or products with a focus on accuracy and timeliness. The position is responsible for all aspects of day to day customer service to include order entry, problem resolution, customer relationship management, correct invoicing, and sales support as necessary. 

Job Requirements

  • High school diploma or GED required
  • Customer service or inside sales experience required
  • Ability to handle a high volume of customer calls and multi-line phone experience is required
  • Excellent communication skills and problem solving abilities
  • Knowledge of computer use and applications
  • Experience with Microsoft Outlook, Excel, and Word required
  • Knowledge of AS400 operating system a plus
  • Construction and/or manufacturing knowledge strongly desired 
  • Knowledge of Metal Roofing or Roofing in general is preferred
  • Must be detail oriented and able multi-task in a fast-paced environment

Company Overview

For nearly 50 years, Metal Sales Manufacturing Corporation has earned a reputation as the premier provider of innovative metal roofing, metal siding, building components and accessories. We’ve backed this reputation with the steel roofing industry’s largest professional sales & service team, supported by 20 branches located throughout the United States.

We offer a full line of exceptional quality metal roofing systems, siding and metal wall panels for agricultural, commercial, architectural, industrial, and residential projects of every shape and size – new construction or retro-fit. Learn more about the advantages of using metal roofing and metal siding in your next building project.

But our cutting-edge technology and durable designs are only part of the story. Architects, contractors and installers appreciate the impeccable service from our highly trained professional staff, ready to answer any question, or help devise custom solutions to your building and energy saving needs.

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  • CSR (Customer Service Representative), Inside Sales

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