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Job Overview
Job Title: Bank Collections Manager
Company: Ultimate Staffing Services
Location: San Antonio, TX 78216 (map it!Map it!)
Employee Type: Full-Time
Job Type: Banking
Manages Others: Not Specified
Education: Not Specified
Base Pay: $55,000 - $60,000 /Year
Other Pay: N/A
Contact: Christopher Oliveira
Email: Send Email Now

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Job Description

The Collection Manager manages the collection function for Open-ended accounts and Installment Loans, including collections and recovery.  Develops and maintains strategies, policies and procedures, compliance, training, management reporting, loss forecasting, productivity, service quality, and incentive plans.  Manages appropriate systems including the collections system and queuing system. 

Essential Functions:

  1. Manages the collection function, including collections, recovery, skip-tracing, bankruptcy and collections analysis.
  2. Develops and maintains strategies and procedures for the Collections Department to define various actions and the tools, components, vendors, etc. for accounts entering delinquency or charge-off.
  3. Develops and maintains a Collection Policy and Procedure approval by the Senior Risk Management Committee and the Board of Directors.
  4. Develops and maintains a compliance function as it relates to collections, including FDCPA-Fair Debt Collection Practices Act.
  5. Develops strategies and techniques that address productivity improvement and service quality.
  6. Effectively supervises the collections’ staff including setting goals and objectives, providing performance appraisals, conducting training and assisting with individual development.

Job Requirements


  1. Ability to adhere to established policies and procedures when performing collection activity.
  2. Excellent oral and written communication skills.
  3. Excellent organizational skills.
  4. General working knowledge of most common computer applications with an in depth knowledge of various systems used in collections.
  5. Strong negotiating and problem solving skills and the ability to identify special action requirements.
  6. Excellent analytical and interpersonal skills.
  7. Ability to work a flexible schedule.
  8. Ability to maintain an outstanding working relationship with external and internal sources.


Education and Experience

  1. Bachelor’s degree in Business Administration, finance or related field.
  2. Five years’ experience in managing collection accounts including credit cards and installment loans.
  3. Two years’ experience in managing credit collection activity.
  4. Experience with a dialer system is desired.
  5. Experience in credit cards or other consumer lending areas is desired.

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About Us
Ultimate Staffing Services
Experienced, but too busy for a thorough job hunt?, or
Just starting your career and you can’t get your foot in the door?

Ultimate Staffing is the company you want to contact to connect with businesses that trust us to recruit the best and brightest for them.

Yes, the companies we work with pay us to find you, because we have a reputation for finding the best, which means you do not pay for our service and support.

Yes, partnering with us means we can help locate a position within your desired salary range and at a company with the work environment you seek.

Yes, you can continue your own job search while we send you to interviews with our clients.

And yes, if you’d like a flexible schedule and variety, we also place General Office and Administrative professionals on short-term assignments to fill in for maternity and sick leave. These temporary assignments can help get experience on your resume or allow you to work on-and-off when you choose.

Ultimate Staffing Services is a full service, privately-held staffing company that some of the most prestigious companies in the nation work with in order to recruit and hire the very best office professionals. We invite you to read about our commitment to making life better for the people we serve by visiting our website at

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  • Bank Collections Manager @ Ultimate Staffing Services