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Hudson Chrysler Jeep Dodge Service Advisor
Hudson Chrysler Jeep Dodge | Jersey City, NJ | 7/15/2014
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JOB DESCRIPTION

                             

Are you looking for a challenging career in a well-established and successful company? 
Then, keep reading!


Hudson Chrysler Jeep Dodge, located in Jersey City, NJ
,
part of Penske Automotive Group, is looking for
a Service Advisor responsible for maintaining and building excellent customer
relationships focusing on delivering an “EXCEPTIONAL" customer experience.


If you are looking for a satisfying career as a Service Advisor with unlimited opportunities and a tradition of honesty and transparency, then we would like to talk to you! We offer a professional environment, ongoing training and growth with performance-based advancement. 

At Penske, we cultivate a winning team spirit and promote passion for quality. 
Our Team Members are the driving force behind our success.

 

Join our team by APPLYING TODAY!

 

  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.

  • Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.

  • Refers to service history, inspects vehicle, and recommends additional needed service.

  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes "promised time." Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Explains completed work and all charges to customers.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.

 

Other duties may be assigned.

 

 

  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
  • Supervises all cleaning and prepping of new and used vehicles.
  • Maintains a professional appearance.
  • Keeps work area clean.

 

 

 

 


JOB REQUIREMENTS

 

 

  • Arrives to work on time.

  • Follows instructions from a supervisor.

  • Interacts effectively with co-workers.

  • Understands and follows work rules and procedures.

  • Accepts constructive criticism.


Service Advisor with Auto Dealership Experience only.
Reynolds & Reynolds experience preferred

We offer an excellent compensation and benefit package, including medical insurance,
401k, and paid vacation.

JOB SNAPSHOT

Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Automotive - Motor Vehicles - Parts
Retail
Sales - Marketing
Education: Not Specified
Experience: At least 2 year(s)
Manages Others: No
Relocation: No
Required Travel: Not Specified
Job ID: Not Available
COMPANY OVERVIEW
Penske Automotive

Penske Automotive Group, INC., (NYSE:PAG) headquartered in Bloomfield Hills, Michigan, is an international transportation services company, operating retail automotive dealerships, representing over 40 different brands and 30 collision repair centers.

The company currently operates principally in the United States, Western Europe, Australia and New Zealand, employs approximately 17,800 people worldwide and is a member of the Fortune 500 and Russell 2000. For additional information, visit the company's website at

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