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Job Overview
Job Title: P&C Customer Service Representatives
Company: Ultimate Staffing Services
Location: 9601 Mcallister Fwy
Suite 160
San Antonio, TX 78216 (map it!Map it!)
Employee Type: Full-Time
Job Type: Insurance
Customer Service
Manages Others: No
Education: High School
Base Pay: $14.00 - $16.00 /Hour
Other Pay: N/A
Contact: Jennifer Castano
Email: Send Email Now

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Job Description

Ultimate Staffing Services is recruiting for a Personal Lines Customer Service Representative for a companies Retail Service Center that features multi-state licensed account managers that have access to multiple competitive carriers that are committed to providing clients with excellent customer service.  The Service Consultants are fully qualified to handle all personal insurance needs and will be servicing and account rounding on all accounts that are not serviced by carrier service centers. 


Job Description

  • Service clients for all personal lines insurance lines of business
  • Handle new business referrals & write new business, Process New insurance policies
    • Verify insurance applications, rates, binders, forms, and endorsements are complete and accurate.
    • Carefully follow procedures and checklists to process insurance policies.
    • Communicate with the Senior CSR, CSR Coordinator or Underwriter regarding any irregularities that do not follow or fall within the written procedures
  • Handle endorsement, cancelation & nonrenewal requests for policies that are written through carriers.
  • Familiar with Agency Bill/Surplus lines handling and invoicing
  • Provide prudent client service & management
  • Provide quality, consistent, professional service to our clients, while reducing the probability, frequency and severity of errors & omissions loss.
  • Renewal & exposure reviews
  • Remarketing and rewrites
  • Handle customer escalations or complaints
  • Account rounding
  • Enters pertinent policy & client data into the account management system while ensuring accuracy of all outbound correspondence to internal and external customers.

Job Requirements

Minimum Requirements


  • 3-5 +  years experience in personal lines insurance with independent agency or working for a carrier used by independent agency or broker or
  • 3-5 + years property & casualty commercial lines experience in agency or with an independent broker or
  • 5-10 years experience in Property & Casualty insurance
  • Strong technical skills including coverage terms & conditions
  • Attention to detail
  • Focus on customer service and account rounding
  • Insurance market familiarity
  • Experience in servicing an existing book of business
  • Must have a High School Diploma or equivalency.
  • Undergraduate studies or Insurance designation studies preferred.
  • Must have a working knowledge of Microsoft Excel, Word, Outlook, and the Internet. 
  • Must have excellent interpersonal, organizational and telephone etiquette skills.  
  • Must have strong workflow and communication skills (both written and oral). 
  • P&C license required



Company Sponsored Education Goals


  • Introduction to Property & Casualty Insurance
  • Property & Casualty (General Lines) License, Surplus Lines License
  • Various courses for insurance coverage’s 
  • Associate in General Insurance Designation (AINS)

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About Us
Ultimate Staffing Services
Experienced, but too busy for a thorough job hunt?, or
Just starting your career and you can’t get your foot in the door?

Ultimate Staffing is the company you want to contact to connect with businesses that trust us to recruit the best and brightest for them.

Yes, the companies we work with pay us to find you, because we have a reputation for finding the best, which means you do not pay for our service and support.

Yes, partnering with us means we can help locate a position within your desired salary range and at a company with the work environment you seek.

Yes, you can continue your own job search while we send you to interviews with our clients.

And yes, if you’d like a flexible schedule and variety, we also place General Office and Administrative professionals on short-term assignments to fill in for maternity and sick leave. These temporary assignments can help get experience on your resume or allow you to work on-and-off when you choose.

Ultimate Staffing Services is a full service, privately-held staffing company that some of the most prestigious companies in the nation work with in order to recruit and hire the very best office professionals. We invite you to read about our commitment to making life better for the people we serve by visiting our website at

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  • P&C Customer Service Representatives @ Ultimate Staffing Services