Community Health Outreach Worker - Chicago
Meridian Health Plan    |    Chicago, IL    |    8/25/2014
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This position is responsible for performing duties independently and as part of the Care Coordination Team. This position organizes, collects, reviews and reports health and social information through member home visits and phone outreach, while demonstrating multicultural sensitivity and effective communication skills with Medicaid members. This position follows established safety protocols in the community setting, as well as established preventive and disease management programs for health promotion and education. This position delivers culturally appropriate information regarding the availability of health and community resources that will reduce barriers to care. 

Responsibilities Include:  

  • Serves as a consultant on MHP care coordination teams.
  • Participate in Interdisciplinary care team meetings as indicated.
  • Serve as MHP’s community liaison and maintain relationships with key individuals in the community and serve as an advocate by coordinating linkages or referrals to improve health, social, and environmental conditions for MHP members
  • Serve as a resource for providers’ taking part in the grant by tracking down members who they are unable to reach
  • Coordinate and perform duties of communicating the mission and role of MHP to community associations, senior groups, ethnic clubs and groups, and churches.
  • Serve as the direct personal contact in the community with Meridian Health Plan (MHP) members who are unable to be reached through phone calls
  • Conduct member assessments
  • Educate and assist identified MHP members about behaviors that can enhance their health successfully navigating the health system
  • Facilitate access to preventive and disease management health services
  • Manage difficult to reach and non-compliant MHP members
  • Conduct Field Assessments and Quality Reviews
  • Develop a plan of management associated with health care goals for each MHP member addressing the diverse needs in a culturally appropriate way
  • Develop and maintain a report system for outcomes
  • Communicate MHP member issues requiring interventions to appropriate MHP departments and providers
  • Ability to work flex hours, including evenings and weekends, is mandatory
  • Ability to possess a valid State of Michigan driver’s license and to travel is required. Any MHP employee who uses a motor vehicle in the course of their duties representing MHP must be compliant with Michigan State Motor Vehicle laws and must follow the policy that pertains to Driver’s License Requirements as a condition of employment.
  • Maintains confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities
  •  Perform other duties as assigned


Bachelor’s degree in social work, social sciences or counseling or four years of case management experience; or a Bachelor’s degree in a human services field such as Child, Family and Community Services, Early Childhood Development, Guidance and counseling, Home Economics – Child Family Services, Human Development Counseling, Human Service Administration, Human Services, Pastoral Care, Pastoral Counseling, Psychology, Public administration, Rehabilitation Counseling, Social Science, Social Services/Social Work, Sociology, or Fellow designation from the Academy of Healthcare Management (AHM) is preferred. Proven two (2) years of experience working with diverse populations, community or faith based organizations. Health care setting experience preferred. Bilingual in English/Spanish preferred. Knowledge of State social service agencies and community resources. Knowledge of health education, motivational strategies, and an empathetic manner working with the underserved. Knowledge of Chicago and its residents. Knowledge of healthcare business preferred.
Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Healthcare - Health Services
Managed Care
Education: 4 Year Degree
Experience: At least 2 year(s)
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Road Warrior
Job ID: Not Available

Meridian Health Plan
Meridian Health Plan is a physician-owned, physician-operated health plan with extensive experience in its subsidiary operations in Michigan, Illinois, Iowa and New Hampshire. Meridian's affiliates include Medicaid and Medicare health and prescription drug plans, a commercial plan available through the Health Insurance Marketplace and MeridianRx, a Pharmacy Benefit Management company. Learn More's Advice

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  • Community Health Outreach Worker - Chicago @ Meridian Health Plan