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Technical Support Representative
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Job Description


The Mergis Group has teamed up with our client in the Boston area. We are currently recruiting for entry level candidates with a bachelor's degree looking to start a career in Business Administration.

ABOUT THE COMPANY:
Considered an industry leader in their field, our client prides itself in its management's ability to develop and nurture true professionals looking for a progressive career path in the corporate world. Candidate must be motivated to pursue a career path over the long term.

 

 

ABOUT THE POSITION:

 

  • Remotely troubleshoot issues on problem calls from customers and field technicians
  • Professionally and accurately handle customer requests including technical and non-technical inquiries
  • Answer routine questions regarding service installation, product features, outages and component-level problems
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer



Job Requirements

Required Qualifications:

  • 1-2 Years in a customer service support related role
  • Proven ability to prioritize with a sense of urgency
  • Proven problem solving skills
  • Ability to provide a high level of customer support to improve customer experience
  • Ability to use computer and software applications to input and retrieve information
  • Ability to work well independently and in a team environment
  • Strong customer service skills


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