Human Resources Generalist

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Company Overview 

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services.

Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

Learn More about AAA (The Auto Club Group)
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Job Description 


Provides support in functional areas of HR including, but not limited to recruitment and employment, employee relations, compensation, benefit administration and special projects.  Acts as a liaison between intra-departmental and inter-departmental personnel to investigate inquiries, obtain accurate policy interpretation, and refer employees to content specialists. Monitors the implementation and administration of various corporate HR programs for assigned location. Assures compliance with state and federal legislation.  Implements and administers major enhancements and/or revisions to the employee benefits programs.   Notifies management personnel regarding issues and concerns relative to HR functions.  Develops, coordinates and presents informational programs to employee groups and retirees. Develops spreadsheets and other relevant information for usage at presentations to departments, senior management, and others as directed by Human Resource management.



Job Requirements 



College coursework in Business Administration or a related field.  Bachelor's degree preferred.

Extensive experience in a personnel related function such as:

  • Recruitment
  • Employee relations
  • Compensation
  • Employee benefits
  • Employee services

Experience in: 

  • Coordinating and controlling major projects
  • Development of policies, procedures and guidelines
  • Administration of benefit programs
  • Resolution of benefit coverage issues/complaints
  • Governmental regulations pertaining to employee benefits and/or governmental benefits related to illness/injury or disability claims
  • Utilizing software applications (e.g. Word, Excel, Powerpoint, Access, etc.)

Knowledge of: 

  • Statistical report preparation
  • Federal and State Laws and Regulations as it pertains to Human Resources

Ability to:

  • Provide work direction and guidance
  • Interpret and apply Human Resource policies and employee benefit provisions
  • Work under pressure to meet deadlines
  • Communicate effectively with the public and others in a work environment
  • Safely operate a motor vehicle in order to attend meetings, seminars, etc.
  • Coordinate multiple projects on a simultaneous basis

Strong problem solving, analytical and organizational skills.

Strong interpersonal skills.

Willingness to occasionally work irregular hours.

Written and oral communication skills to include the preparation and presentation of reports and proposals.  (A sample may be required at the time of interview.)


 Experience in/with:

  • Recruiting in a high volume and fast paced Call Center environment
  • Utilizing Human Resources PeopleSoft applications


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  • Human Resources Generalist @ AAA (The Auto Club Group)