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Company Overview

HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and an experience of over three decades, we have helped our clients deliver exceptional results. We have developed and implemented some of the best-known processes and practices to deliver a comprehensive range of industry-specific solutions. Our operational excellence, combined with functional expertise, has made us the “Preferred Partner” for most of our clients. We deliver seamless service to some of the world’s most recognized brands out of and across North America, Europe, Asia, and Africa.

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Dairy Sales Support Specialist
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Job Description

HGS North America is currently looking for a proven Specialist to support our client’s Dairy Business. This position is located in Creve Coeur, Missouri.

Job Purpose:
 The objective of the Dairy Sales Support Specialist position is to increase our client’s net income by increasing sales for HGS accounts, increasing selling force sales time and improving customer satisfaction.


Principle Duties and Responsibilities:


Inside Sales / Territory Management
Make outbound sales calls to Active, Lapsed and Candidate Accounts
Meet and/or exceed sales goals for our client’s Dairy Business
Maintain and update sales target lists
Actively engage in use of 30 day plans
Analyze territory situation to focus for maintenance and growth of sales
Develop and implement process improvement recommendations 
Field Sales / Customer Support
Supplemental customer contact in absence of Dairy Field Rep
Order Management and credit resolution
Information collection via outbound call projects
Special Projects as assigned
In-depth knowledge of pricing guidelines to serve as informational source for customers and field team
Develop and implement process improvement recommendations 
Program / Order Administration
Scheduling logistics of Used Syringe Disposal system
Make proactive outbound calls in regard to credit related issues
Database Projects
Communication and Support
Program administration
Error resolution
Develop and implement process improvement recommendations 
Team Building
Build strong, positive relationships with St. Louis HGS Team
Build strong, positive relationships with Internal Sales Team
Build strong, positive relationships with Field Sales Teams

Job Requirements

Minimum Job Requirements: (Education, Experience, Skills)


  • BA/BS in Business related field preferred
  • 2 - 4 years previous customer service experience is required
  • Proven analytical skills
  • Strong Verbal and Written Communication Skills
  • Organization and Planning Skills
  • Multitasking and ability to prioritize workload
  • Detail Oriented
  • Intermediate Computer Skills Utilizing MS Word, Excel, PowerPoint and Access


HGS offers a full competitive benefit package including Medical and Dental Insurance, Life and Short Term Disability Insurance.  401(k) Savings Plan with company match and a Tuition Reimbursement Program.


 Please visit to learn more about HGS.

HGS is a Drug Free Workplace


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