Operations Manager
Jiffy Lube | Hilliard, OH | Posted: 6/26/2014

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Primary Purpose of Job

The Operations Manager is responsible for ensuring optimal team performance and capability by ensuring training (CBT’s/ DTOG’s) are up-to-date, technical competency is attained to properly support a GUEST FIRST experience! Provides day-to-day leadership, coaching, development to support a Wow! guest experience. The Operations Manager is third in charge, in the absence of the General Manager and Service Manager. It is a great opportunity to be a key player in the store’s success.  Working closely with the General Manager and Service Manager, the Operations Manager helps to build and maintain an engaged workforce that delivers increased guest count and increased sales through guest satisfaction.

Key Responsibilities:
Working with the General Manager to ensure to increase revenue and guest counts by demonstrating and creating an excellent customer service experience.
Set the example as a leader and build team engagement by focusing  on the development of teammates, providing on-going guidance, coaching and direction
Enforces standards, executes objectives and holds team accountable for performance
Understands how the business works, is an expert on products and services and how it has a direct impact on the P&L statement to improve results for the store
Must have the ability to explain technical diagnoses and needed repairs to non-mechanical individuals which may include another teammate or guest
Must be ready to continuously learn and teach new technical information and techniques in order to stay abreast with rapidly changing automotive technology
Leads team huddles  and store meetings that set direction for achieving business goals
Ensure that teammates are meeting requirements with records to safety, productivity, training, quality and customer service
Ensures that facilities and work areas are safe, clean and fully operational
Takes initiative and works with the General Manager to improve sales, daily profit performance, & controllable expenses
Using a “Guest First" mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube 
Assist customers with their questions and needs, either in person or via telephone
Deliver quality service at all times
Carry out other duties and projects necessary for the position     


Position Requirements:

Automotive experience required with previous experience leading a team
Must have exceptional oral and written communication skills to communicate across varied levels 
Is a proven leader that possess the ability to inspire and motivate diverse groups of people
Has sound business sense and a comprehensive understanding of the retail industry
Can analyze, comprehend and recommend financial objectives that help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
Enjoys and is energized by a fast paced, flexible, high performance retail environment
Has a “Guest First" mindset 
Must have a valid driver’s license
Must pass a pre-employment drug and criminal history background check
Equal opportunity and veteran friendly employer!
Must be certified in all modules for the Operations Manager


Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Retail
Automotive - Motor Vehicles - Parts
Education: Not Specified
Experience: Not Specified
Manage Others: Not Specified
Required Experience: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Reference ID: Not Available
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  • Operations Manager @ Jiffy Lube