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Company Overview

ASM Research, an Accenture Federal Services Company, is a leading solutions integrator focused on using information and technology to solve real world problems for the Federal, state, and local Government organizations we serve. Our Information Solutions, Professional Services, and Information Assurance experts apply the latest technologies and industry methodologies to project management, analytical, personnel training and force structure, healthcare, and education challenges. ASM has a strong track record for 35 years of commitment to our clients’ missions that has repeatedly produced extraordinary results.

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Job Description

End User Technical Support Specialist
(Systems Administrator)

ASM Research, an Accenture Federal Services Company, is a leading solutions integrator focused on using information and technology to solve real world problems for the Federal, state, and local Government organizations we serve. Our Information Solutions, Professional Services, and Information Assurance experts apply the latest technologies and industry methodologies to project management, analytical, personnel training and force structure, healthcare, and education challenges. ASM has a strong track record for 35 years of commitment to our clients’ missions that has repeatedly produced extraordinary results.
ASM Research in support of our Veterans Affairs Client (VA) is currently looking for qualified individuals to provide expert technical Tier 3 onsite computer end user support.  
In addition to assisting Tier 1 and Tier 2 support personnel, preferred candidates will:
•    Research and develop solutions to newly identified and unresolved issues
•    Remediate software version vulnerabilities and keep on top of changes to the environment
•    Install and uninstall equipment when required and fulfill virtual team member requirements, as needed
•    Continuously identify and remediate security deficiencies on VA’s network infrastructure, database platforms, and Web application servers
•    Implement VA’s configuration management controls to ensure VA systems have appropriate security baselines and up-to-date vulnerability patches
•    Install patches to address security deficiencies
•    Adhere to standardized system development and change management controls for mission-critical systems
•    Provide technical expertise as required by each VA location.

In addition to the above responsibilities, Tier 3 support personnel will assist Tier 1 and 2 personnel with the following duties:
•    Respond and resolve tickets in a timely manner
•    Implement patches and implement corrective actions needed to mitigate security risks and vulnerabilities
•    Implement IT policies, procedures, and system controls
•    Identify any IT related deficiencies based on scan or other IT assessment test or techniques, as part of a gap analysis
•    Provide hardware and software support/troubleshooting
•    Test and image desktops and laptops
•    Maintain, analyze, and troubleshoot software and computer peripherals
•    Set up and configure all hardware
•    Ensure all tickets requiring follow-up work and/or calls are resolved
•    Provide technical support to end users view telephone
•    Test, image, and clean PCs, laptops, and other related hardware
Will be responsible for developing the following Reports:
•    Weekly/Monthly Activity Reports
•    Patch Implementation Report
•    Ticket Trend Report
•    Ticket Resolution Report
•    Line Issue Report
•    Gap Analysis Report


 




Job Requirements

Requirements:

•    Ideally have a VA Clearance at the High BI/Level (but not required).  Candidates must be US citizens and will be required to undergo a background investigation in order to gain access to classified/protected information.
•    Strong knowledge of Active Directory, Group Policy, and Windows ACL
•    Experience with Windows Server Administration
•    Good working knowledge of Microsoft Office Suite
•    Knowledge of network communications.
•    Knowledge of IA principles and best practices and ability to apply to one’s work.
•    Some experience with Linux/Unix systems is desirable.
•    Any experience with administration of databases such as Oracle/SQL Server is desirable
•    Troubleshooting and analysis skills for general network and application level issues.
•    Ability to interact with staff at all levels and to work under minimal supervision.
•    Excellent, organizational, interpersonal, and communication skills.
•    Ability to multitask and work in a team setting
•    Understanding of a wide variety of desktop applications.
•    Experience working within enterprise ticket systems.
•    MCITP or MCSE certifications REQUIRED.

Further, successful candidates will provide technical and security support services as necessary to include Help Desk and Desktop Technical Support to enable the facility to address hands-on vulnerability remediation requirements.  

Perform other duties as assigned.

ASM is an Equal Opportunity Employer.
ASM is an Equal Opportunity Employer of individuals with disabilities.


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